Engineer, Field Service

Work Schedule

Environmental Conditions

Job Description

Responsibilities:- Provides timely on-site response or remote technical support to commercial and field service engineer team regarding application issues by identifying, analyzing, and solving complex hardware, applications and/or software failures• Collaborates with application and commercial team to resolve customer issues and improve processes.• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors• Develop materials and manuals related to service issue• Receive customer service requests for installations, calibrations, preventive maintenance and basic repairs, and promptly contact the customer to schedule services.

• Report daily activities in reporting tool for accurate record keeping, including closing service calls upon completion.• Maintain courteous and knowledgeable communication with customers to ensure alignment on all aspects of the service event (status, cost, scheduling, etc.)• Maintain inventory of replacement parts, return defective material in a timely manner

Requirements/Qualifications:• Requires a bachelor’s degree (preference : chemistry, physics, biochemistry or chemical engineering related fields)• Good communication skill with global service team in English.• Long-distance out-of-office work possible• Work with customer support remotely from your office or home.