Senior Inside Sales Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Who are you?

You are someone with a deep burning desire to succeed despite obstacles that may present themselves.  A strategic thinker, you will continue to develop new ways to make contact with key decision makers at pharmaceutical and biotech companies, both large and small.  You are an expert at building and cultivating relationships.  Persistent and tenacious, you are also keenly aware of when to pull back and wait patiently for the right time.  You are a hunter, always looking for new clients and most importantly, you are a team player who will add a sense of humor, experience and enthusiasm to our inside sales team. 

What will you be doing?

As one of a growing team of inside sales representatives, you will be assigned to support a territory and the Account Directors that sell our services in those territories.  You will work together to create a plan to enhance new account penetration, face-to-face meetings and RFP (Requests for Proposals).  You will be actively sourcing and calling on new accounts and scheduling face-to-face meetings for our Account Directors, contributing to the growth of the territory and health of the sales pipeline. You will build meaningful relationships with the clients as well as the internal team.

The role:

• Maintain and manage Sales Force database (SF.com) with all sales activity

• Generate reports to highlight increases in RFPs, face-to-face meetings and new account penetration

• Research accounts and identify new opportunities for

• Provide frequent updates to the business development team on activity and conversations with clients

• Generate client interest for potential webinars, industry meetings and audio conferences

• Participate in the ongoing review of business development procedures to ensure consistency on an international basis

• Review of metrics on a weekly or monthly basis to assess productivity

• Attend internal business development calls and meetings to discuss new opportunities and the overall sales pipeline

• Work with the business development team to prepare for client meetings

• Develop a sales methodology and strategy for increasing new account penetration

• Learn messaging around compa differentiators and be able to effectively communicate them to clients

To be successful in the role, you will have:

• Undergraduate degree or its international equivalent from an accredited institution required or equivalent experience

• Inside sales experience or related experience that requires the employee to communicate with potential clients via the phone.

• Strong verbal and written communication skills

• Must be familiar with maintaining and managing a customer relationship database

• Good time management skills

• Must be able to demonstrate persistence

• Preferable 1-2 years of CRO experience

Benefits of working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.