Patient Satisfaction in the Critical Care Unit: A Qualitative Phenomenological Study

To explore issues patient experience and satisfaction with a sample of patients recently discharged from critical care.

Study Overview

• Status: Unknown
• Conditions: Patient Satisfaction in the Critical Care Unit

Detailed Description

Patients' perceptions of their medical care are of increasing importance to educators, researchers, and clinicians. The emphasis on patient experience and satisfaction is consistent with the trend towards holding health care professionals accountable to their consumers. Our understanding and advancement of patients' experience and satisfaction with care forms a pivotal role in ensuring individuals engage with healthcare services, adhere to therapies, and maintain ongoing relationships with providers. Experiences are best explored using interview techniques such as phenomenological interviewing. In our study we propose to use a hermeneutic phenomenological approach. Phenomenology is a way of qualitatively exploring a person's experience and their personal meanings from those experiences. It is an approach that considers the structure of a person's subjective experience and explores areas that might be hidden. A phenomenological approach looks for patterns that are shared by particular instances or experiences. The evaluation of patient satisfaction and experience is based on valuing patients' subjective perception of an experience. In our study, a phenomenological approach will generate a comprehensive description of a phenomenon or lived experience (i.e. stay in the Critical Care Unit). We will interview a sample of patients to explore experiences and to gain their meanings of their stay in critical care. This will hopefully lead to thinking around ways of improving patient experiences, satisfaction and care.

• Study Type: Observational
• Enrollment (Anticipated): 8

Contacts and Locations

Study Locations

• United Kingdom
  • Surrey
    • Sutton, Surrey, United Kingdom, SM2 5PT
      • Recruiting
      • Royal Marsden NHS Foundation Trust

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years and older (Adult, Older Adult)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

• Sampling Method: Non-Probability Sample

Study Population

Cancer patients who were admitted to the Critical Care Unit at the Royal Marsden Hospital

Description

Inclusion Criteria:

• Cancer patients who were admitted to the Critical Care Unit at the Royal Marsden Hospital
• Patients who are not now at the End of Life or palliative.
• Adults (i.e. patients >18 years of age.
• Patients staying more than 24 hours.

Exclusion Criteria:

• Very short stay patients (<24 hours)

Study Plan

How is the study designed?

Collaborators and Investigators

• Sponsor: Royal Marsden NHS Foundation Trust
• Investigators: Principal Investigator: Natalie Pattison, Royal Marsden NHS Foundation Trust

Study record dates

Study Major Dates

• Study Start: February 1, 2009
• Primary Completion (Anticipated): April 1, 2010
• Study Completion (Anticipated): April 1, 2010

Study Registration Dates

• First Submitted: November 2, 2009
• First Submitted That Met QC Criteria: November 2, 2009
• First Posted (Estimate): November 3, 2009

Study Record Updates

• Last Update Posted (Estimate): November 3, 2009
• Last Update Submitted That Met QC Criteria: November 2, 2009
• Last Verified: November 1, 2009

More Information

Terms related to this study

• Other Study ID Numbers: CCR3181