Patient Satisfaction Scales

How to Measure Patient Satisfaction

This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

Study Overview

• Status: Completed
• Conditions: All Orthopedic Disorders; New or Follow-up Patients
• Intervention / Treatment: Other: 5 anchors and numbers; Other: 5 anchors and no numbers; Other: Visual analog scale with 3 anchors and numbers; Other: Visual analog scale with 3 anchors and no numbers

• Study Type: Observational
• Enrollment (Actual): 256

Contacts and Locations

Study Locations

• United States
  • Texas
    • Austin, Texas, United States, 78705
      • Austin Regional Clinic
    • Austin, Texas, United States, 78712
      • HTB Musculoskeletal Institute
    • Austin, Texas, United States, 78751
      • Orthopedic Specialists of Austin
    • Austin, Texas, United States, 78705
      • Texas Orthopedics
    • Austin, Texas, United States, 78731
      • Seton Institute for Plastic and Reconstructive Surgery
    • Austin, Texas, United States, 78756
      • ATX Ortho

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years to 89 years (Adult, Older Adult)
• Accepts Healthy Volunteers: N/A
• Genders Eligible for Study: All

• Sampling Method: Probability Sample

Study Population

All new and follow-up patients seeing an upper- or lower-extremity surgeon will be invited to enroll at the end of their visit.

Description

Inclusion criteria:

• All new or return patients seeing a UE / LE surgeon
• Age 18-89
• Able to provide informed consent
• English speaking
• UT Health Austin Musculoskeletal Institute, Austin Regional Clinic, Seton Institute for Plastic and Reconstructive Surgery, Orthopaedic Specialists of Austin, Texas Orthopedics, and ATX Ortho.

Exclusion criteria:

• Not fluent in English

Study Plan

How is the study designed?

Number of groups / cohorts

4

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Satisfaction measure 1; 25% of the cohort	Other: 5 anchors and numbers; How helpful was this visit? 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had
Satisfaction measure 2; 25% of the cohort	Other: 5 anchors and no numbers; How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had
Satisfaction measure 3; 25% of the cohort	Other: Visual analog scale with 3 anchors and numbers; How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit
Satisfaction measure 4; 25% of the cohort	Other: Visual analog scale with 3 anchors and no numbers; How helpful was this visit? This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Patient satisfaction scale 1	How helpful was this visit? Scale 1 has 5 anchors and numbers Scored from 0-10: 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Patient satisfaction scale 2	How helpful was this visit? Scale 2 has 5 anchors and no numbers visible for the participant Scored from 0-10: 0 This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit 10 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Patient satisfaction scale 3	How helpful was this visit? Scale 3 is a visual analog scale with 3 anchors and numbers Scored from 0-100: 0 Least helpful visit 50 neutral 100 Most helpful visit Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Patient satisfaction scale 4	How helpful was this visit? Scale 4 is a visual analog scale with 3 anchors and no numbers visible for the participant Scored from 0-100: 0 This visit was not helpful at all 50 Neither useless nor helpful visit 100 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.

Collaborators and Investigators

• Sponsor: University of Texas at Austin

Study record dates

Study Major Dates

• Study Start (Actual): June 22, 2018
• Primary Completion (Actual): March 1, 2019
• Study Completion (Actual): March 2, 2019

Study Registration Dates

• First Submitted: August 9, 2018
• First Submitted That Met QC Criteria: September 25, 2018
• First Posted (Actual): September 27, 2018

Study Record Updates

• Last Update Posted (Actual): March 8, 2019
• Last Update Submitted That Met QC Criteria: March 6, 2019
• Last Verified: March 1, 2019

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Musculoskeletal Diseases
• Other Study ID Numbers: 2018-04-0039

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No