Associate Client Services Lead

Job Overview:
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions:
• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Qualifications:
• Bachelor's Degree
• Two (2) years related work experience
• Experience in pharmaceutical experience Preferred
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.