Manager, Investigator Payments

The Manager, Investigator Payments is a leader in the Payment Office, respected for their knowledge, experience, and ability to solve problems. They are typically responsible for a large client or portfolio and provide day to day instruction and/or supervision to other staff working on that portfolio. Responsible for coordinating staff and activities to ensure payments are made timely on their portfolio, including working with other supporting departments for issue resolution. In addition, they may lead workstreams on special assignments or process improvement initiatives. Working independently and reliably showing a high level of ownership, the Manager, Investigator Payments can communicate with various internal and external functions and evolve to be a strong support for the management team in the Investigator Payment Office.

Key Accountabilities:

Ensure accuracy and timely site payments for study portfolio.

Keeps internal and external team members aware of site payment status and issues

Authorize study setups before starting payments.

Resolve second line helpdesk issues for assigned portfolio.

Assist in the preparation of project status reports as needed.

Works with IFA and project team to ensure appropriate funding prior to administering payments.

Proactively participates in Investigator Payment Planning (IPP) Meetings, providing input to payment strategy planning for incoming studies.

Knowledge and Experience:

7+ years prior experience in clinical operations, finance, or grant payment position (Level 2 & up)

Strong proficiency in using Excel for spreadsheet analysis. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail.

Above average attention to detail

Education:

BA/BS degree in Business, Accounting, Finance, or Life Sciences, alternatives considered based on experience.

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