Lead Dispatcher

<p><strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!</span></strong></p> <p><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">We are currently seeking a <strong>Lead Dispatcher</strong> to managing the Dispatch and Couriers </span><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;color: black;">for the Seattle Lab</span><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">. In this role, you will provide exceptional customer service in support of the Hospital Clients. In addition, you will be provided opportunities for continuous growth within the organization.</span></p> <p><strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Work Schedule: Monday-Friday hours vary between 7am-7pm, additional days and hours may be required based on business needs</span></strong></p> <p><strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Location: </span></strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">550 17th Ave, Seattle, WA 98122</span></p> <p><strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Full Time: </span></strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Benefits Eligible</span></p> <p style=""><strong><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Job Duties/Responsibilities: </span></strong></p> <ul style="margin-top: 0.0in;"> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Check for all voicemail and text messages</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Monitor employee absenteeism and ensure route coverage is complete.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Monitor necessary vehicle repairs, follow up with the auto repair facility to ensure that vehicles are being repaired in a timely manner, notify supervisor or manager.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Check and ensure all key rings for all routes are accounted for.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Distribute reports and supplies to the correct bins or routes</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Review the previous day's evening shift report for any concerns, (i.e. potential missed pickups, accidents etc) Follow up and contact locations of any missed pickups; confirm the status of each incident and record all information on the dispatch communication log of the action taken; if locations closed, continue to call at regular intervals. Make necessary arrangements for any pickups needed. Report this information to Courier Services Manager or Supervisor.</span></li> </ul> <p style=""><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;"> <strong>ONGOING DUTIES:</strong></span></p> <ul style="margin-top: 0.0in;"> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Review supply deliveries list and supplies in supply hold; ensure dispatch hallway area kept clear; prepare couriers and shuttle drivers; maintain regular contact with supply personnel of dispatch supplies.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Assign vehicles, park card, route keys, etc to the couriers as they report in.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Respond to incoming STAT calls by dispatching either first to couriers or to out-source courier and monitor STAT turnaround times.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Ensure follow up of any concerns requested of the department throughout the day.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Ensure pre scheduled runs and pickups and delivers are started and completed.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Immediately communicate to Courier Services Manager or Supervisor any changes or customer request for updates to route sheets.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Communicate any changes to the route made the previous day to the Courier for acknowledgement by identifying the change on the run sheet before they depart.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Report immediately any vehicle accident to the Manager or Supervisor. Call police if necessary.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Maintain up to date attendance records and coverage calendar.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Ensure authorized personnel do not enter dispatch office; keep dispatch office area and desks neat and tidy at all times; keep accurate reports of all forms, logbooks, requests and route sheets readily available.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Effectively communicate unfinished items between shifts.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Fresh and updated route sheets must be prepared for next day by evening dispatcher.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Communicate to Central Processing supervisor of any delayed routes or courier changes</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Justify and obtain approval for overtime</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Communicate any delay or problems in air shipments to Manager or Supervisor.</span></li> <li><span style="font-size: 9.0pt;font-family: "Calibri Light" , sans-serif;">Other duties as assigned.</span></li> </ul>