Dedicated Sales Support Specialist

Work Schedule

Environmental Conditions

Job Description

Are you ready to take your career in sales operations to the next level? Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Sales Operations Analyst III to join our world-class team. As a Sales Operations Analyst III, you will play a critical role in driving our sales operations to new heights, contributing to our mission of enabling our customers to make the world healthier, cleaner, and safer.

Job Description:             

• Liaison between sales/customer and all relevant internal teams (CSR, Planner, B2B, CAM, product management, tech support, customs, credit & collections, service, price maintenance, inter-divisional, etc.)
• Process all inbound escalations from the BID Sales Team via phone, email and chat.
• Effectively communicate resolutions direct to end-customers
• Quote & Order research and resolution, Order Entry
• Proactive Open/Stuck Order Management
• Assume full ownership and accountability of the order admin functions for a set group of BID sales districts

Requirements:

• Bachelor’s degree is preferred in Business Administration or a scientific discipline.
• 2 years of related customer service experience with order entry systems and processes experiences required.
• Excellent written and verbal communication skills are required.
• Must demonstrate the ability to identify and solve problems, and to multi-task under deadlines.
• Must have a working knowledge of personal computer applications such as Microsoft Word, Excel, PowerPoint and Outlook.
• Order entry/inquiry experience required
• Experience with Salesforce and the quoting process is preferred.

At Thermo Fisher Scientific Inc., we are dedicated to fostering an inclusive and collaborative work environment where diverse experiences, backgrounds, and perspectives are valued. We are an equal opportunity employer and strictly prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We also offer accessibility services for job seekers requiring accommodations in the application process. If you require assistance or an accommodation, please contact us at 1-855-471-2255*.

Don't miss out on this exceptional opportunity to join a company that is at the forefront of scientific innovation. Apply today and #StartYourStory with Thermo Fisher Scientific Inc.