Associate Director/Director, FSP Operations

Location: Shanghai, Beijing, and Taipei

Key Accountabilities:

• Lead the management team to ensure that resources (processes, procedures, personnel etc)

optimally support the business requirements of the FSP function

• Ensure that the department has a well-organized infrastructure and adequate resources to enable

projects to be completed on time and within budget.

• Provide accurate forecasting figures for the annual budgeting process and manage throughout the

year to ensure that the budgetary goals are met or exceeded.

• Provide expertise and consultation, facilitate metrics collection and develop action plans in

conjunction with Project Leader/Lead to keep projects on time and within budget.

• Drive team members to improve their efficiency and effectiveness at prioritizing work and

improving performance evidenced by the work produced, client feedback, audit results and QC

measures.

• Ensure agreed levels of productivity/billability and staff turnover are maintained.

• May be responsible to coordinate client or account activities for department or function.

• Participate in and contribute to FSP project bids, including client presentations. Provide on-going

support to Portfolio Management and Business Development groups.

• Act as executive oversight of a large project where applicable.

• Act as the client contact for local business when required.

• Follow up departmental metrics, drive team members to meet departmental goals

• Ensure management team check quality of department deliverables (e.g., site visits, Central File

documentation) and take appropriate remedial action.

• Ensure departmental or functional training plans in place and appropriate

• Revise, implement and monitor departmental compliance with Parexel or Sponsor SOPs.

• Ensure implementation of process improvements in response to client and team feedback and

quality audits.

• Look within and beyond CRS to encourage teamwork, quality and productivity efforts to the

benefit of CRS and Parexel.

• Work with senior departmental management in developing managers and ensuring a talented

pipeline of management staff within the department or function.

• Performs a leadership role in ensuring managers and staff are communicating and coordinating

efforts to provide superior line management services to staff.

• Demonstrate excellent leadership skills within department, function or location. This includes

taking an active role in departmental, functional or location activities (e.g., management

meetings), ensuring employees adhere to corporate policies and following up with management

as appropriate.

• Train and mentor new managers

• Undertake the full range of duties relevant to the leadership, management and development of

the team to ensure their performance meets and or exceeds both the business and their own

personal goals/objectives

• Maintain a positive, results orientated work environment, building partnerships and modeling

teamwork, communicating to the team in an open, balanced and objective manner

• Participate in formal staff review processes e.g. performance and salary reviews to corporate

standards and timescales.

• Participate in departmental meetings and training initiatives, project team meetings, and

maintain relationships with other departments, clients, and regulatory agencies as necessary.QualificationsSkills:

• Advanced ability to manage and motivate direct reports

• Advanced ability to successfully manage a full workload across multiple-projects.

• Demonstrated strength in managing Managers and leading diverse teams

• Outstanding negotiation and organizational skills.

• Excellent interpersonal, verbal and written communication skills (including experience in

making presentations at conferences, meetings, training sessions)

• Demonstrable experience of stakeholder/relationship management with a client focused approach

to work. Able to understand the business implications of decisions and impact on customer.

• A flexible attitude with respect to work assignments and new learning

• Advanced ability to manage multiple and varied tasks with enthusiasm and prioritize workload

with attention to detail

• Ability to work in a matrix environment and to value the importance of teamwork.

• Comprehensive knowledge of relevant software: Windows, Word, Excel, Outlook.

• Excellent negotiation skills

• Excellent analytical and problem-solving skills

Education:

• Educated to a degree level (biological science, pharmacy or other health related discipline

preferred) or relevant clinical or business equivalent

Language Skills:

• Competent in written and oral English and local language

Minimum Work Experience:

• Significant work experience including substantial management experience. FSP experience ideal, but not necessary.