FSP Manager

This position can be located in several countries across EMEA.

The FSP Manager (Functional Service Provider Manager) is responsible for coordinating clinical operations functional teams and their activities to execute clinical studies within a region or across multiple regions.

Key Accountabilities:

Manages and oversees project team members (CRAs, CMAs, CTSs, other as appropriate) within a region or across multiple regions, to ensure the FSP deliverables are met.

Client LiaisonServes as primary point of contact to project team members for project related tasks/issues/queries, within a region or across multiple regions.Serves as primary point of contact for client's counterpart (study manager, Lead CRA, Project Coordinator, Global Study Manager, etc.) within a region or across multiple regions.Project Initiation & PlanningLeads and manages the implementation of FSP studies.Manages FSP study start-up activities, where appropriate.Provides input to FSP specific project tools, PL project plan, Central File Maintenance Plan.Provides input to the format and content for FSP reports.Reviews and provides input into FSP specific patient recruitment plan and retention plan.Project Implementation, Control & EvaluationProvides leadership and direction to project team members at a regional or global level.Identifies, organizes and delivers (where appropriate) FSP specific training in collaboration with FSP client counterparts and FSP Leadership.In conjunction with the FSP Director/Sr. Director/FSP Head, will provide input on resourcing needs and ongoing FTE adjustments, for the region/countries under oversight.Provides productivity targets to FSP Director/Sr. Director/FSP Head.Provides performance feedback on team members as appropriate.Addresses identified and escalated site issues to drive their closure.Early recognizes areas of potential problems and provides input to contingency plans.Monitors study timelines, patient recruitment, retention and data cleaning to ensure successful outcomes of the FSP.Participates in relevant FSP investigator and team meetings.Prepares, participates and follows up on audits/inspections.QualificationsSkillsInterpersonal, verbal and written communication skills.Client focused approach to work.Decision making, problem solving and time management skills. A flexible attitude with respect to work assignments and new learning.Ability to effectively and proactively manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.Willingness to work in a matrix environment and to value the importance of teamworkOrganizational, diplomacy and team leadership skills.Possesses negotiation, diplomacy, team leadership skills and organizational ability.Ability to motivate both individually and collectively.Problem solving capability through early identification.Demonstrates appreciation and understanding of finance and budgeting issues.Able to travel as per project demands to perform co-visits, cover for CRAs/CMAs/CTSs/other team members' absence, or address required tasks as needed.

EducationEducated to degree level (biological sciences, pharmacy or other health related discipline preferred).

Language SkillsCompetent in written and oral English and Italian

Minimum Work ExperienceSubstantial experience in Clinical Research Monitoring.Clinical Leadership experience or Study Management experience.Experience in Client Management/Facing activities.Experience in Line Management (desirable).