An RCT of an Online Training for Vulnerable Patients to Use an Online Patient Portal Website
17. april 2019 opdateret af: Courtney Lyles, University of California, San Francisco
Engaging Diverse Patients in Using an Online Patient Portal
Online patient portals are becoming ubiquitous in the US.
Previous research has documented substantial usability barriers, especially among patients with limited health literacy.
This pilot randomized pilot trial had the goal of determining the effectiveness of an in-person training with a scalable online video-based training program to increase portal use among patients in a safety net healthcare setting.
Studieoversigt
Status
Afsluttet
Intervention / Behandling
Detaljeret beskrivelse
The intervention in this study was a patient portal training curriculum with simple instructions and 11 how-to videos for accessing features of an online patient portal.
Using a deeply participatory approach, this curriculum was created in consultation with a patient advisory board from the San Francisco Health Network, a local Medicaid health plan.
From June until October 2016, 93 patients with 1 or more chronic diseases were randomized to receive either: 1) an in-person tutorial with a trained research assistant versus 2) a link to view the videos on their own.
The primary outcome was portal log-in (yes/no) between 3 and 6 months post-training, assessed through a portal administrative dashboard within the EHR.
Secondary outcome included baseline and follow-up survey measures on participants' perceptions of the portal use and their care, as well as views of the web-based lessons.
Undersøgelsestype
Interventionel
Tilmelding (Faktiske)
93
Fase
- Ikke anvendelig
Deltagelseskriterier
Forskere leder efter personer, der passer til en bestemt beskrivelse, kaldet berettigelseskriterier. Nogle eksempler på disse kriterier er en persons generelle helbredstilstand eller tidligere behandlinger.
Berettigelseskriterier
Aldre berettiget til at studere
18 år til 100 år (Voksen, Ældre voksen)
Tager imod sunde frivillige
Ja
Køn, der er berettiget til at studere
Alle
Beskrivelse
Inclusion Criteria:
- English-speaking as portal is only available in English
- diagnosed with at least one chronic condition
Exclusion Criteria:
- cognitive impairment
- visual impairment
- severe mental health conditions
- any circumstances that would make participation in the study difficult
- no previous email use
- self-reported usage of MYSFHEALTH
Studieplan
Dette afsnit indeholder detaljer om studieplanen, herunder hvordan undersøgelsen er designet, og hvad undersøgelsen måler.
Hvordan er undersøgelsen tilrettelagt?
Design detaljer
- Primært formål: Sundhedstjenesteforskning
- Tildeling: Randomiseret
- Interventionel model: Parallel tildeling
- Maskning: Dobbelt
Våben og indgreb
Deltagergruppe / Arm |
Intervention / Behandling |
|---|---|
|
Placebo komparator: Take-home online training
Participants received a link to access the online tutorial videos on their own.
|
We randomized patients to receive a link to access the online tutorial on their own.
Participants in the take-home arm were given a paper handout with a link to the training materials and an outline of the steps for accessing the training curriculum.
|
|
Aktiv komparator: In-person online training
Participants received an in-person tutorial of how to use the patient portal website with a trained research assistant.
|
For participants randomized to the in-person training arm, a trained research assistant prompted participants to log into the learning platform and guided them in accessing the training materials for portal features that were of interest to them.
The staff member provided further explanation or clarification if participants had questions about the training material.
|
Hvad måler undersøgelsen?
Primære resultatmål
Resultatmål |
Foranstaltningsbeskrivelse |
Tidsramme |
|---|---|---|
|
Portal log-ins
Tidsramme: 3-6 months post-training
|
Logging into the portal website in the 3-6 months post-training (yes/no)
|
3-6 months post-training
|
Sekundære resultatmål
Resultatmål |
Foranstaltningsbeskrivelse |
Tidsramme |
|---|---|---|
|
eHealth Literacy
Tidsramme: 3-6 months post-training
|
The eHEALS is a measure of eHealth literacy developed to measure consumers' combined knowledge, comfort, and perceived skills at finding, evaluating, and applying electronic health information to health problems.
eHEALS was measured at baseline and follow-up via surveys
|
3-6 months post-training
|
|
Portal sign-up
Tidsramme: 3-6 months post-training
|
Initiating sign-up process for the portal website (yes/no), as pulled from EHR chart review
|
3-6 months post-training
|
|
Digital literacy skills
Tidsramme: 3-6 months post-training
|
Confidence in having skills to be able to use online portal website (scored from 1 to 0), as self-reported via baseline and follow-up surveys
|
3-6 months post-training
|
Samarbejdspartnere og efterforskere
Det er her, du vil finde personer og organisationer, der er involveret i denne undersøgelse.
Efterforskere
- Ledende efterforsker: Courtney Lyles, PhD, University of California, San Francisco
Publikationer og nyttige links
Den person, der er ansvarlig for at indtaste oplysninger om undersøgelsen, leverer frivilligt disse publikationer. Disse kan handle om alt relateret til undersøgelsen.
Generelle publikationer
Datoer for undersøgelser
Disse datoer sporer fremskridtene for indsendelser af undersøgelsesrekord og resumeresultater til ClinicalTrials.gov. Studieregistreringer og rapporterede resultater gennemgås af National Library of Medicine (NLM) for at sikre, at de opfylder specifikke kvalitetskontrolstandarder, før de offentliggøres på den offentlige hjemmeside.
Studer store datoer
Studiestart (Faktiske)
1. august 2015
Primær færdiggørelse (Faktiske)
31. juli 2017
Studieafslutning (Faktiske)
31. juli 2018
Datoer for studieregistrering
Først indsendt
9. november 2017
Først indsendt, der opfyldte QC-kriterier
21. november 2017
Først opslået (Faktiske)
27. november 2017
Opdateringer af undersøgelsesjournaler
Sidste opdatering sendt (Faktiske)
19. april 2019
Sidste opdatering indsendt, der opfyldte kvalitetskontrolkriterier
17. april 2019
Sidst verificeret
1. april 2019
Mere information
Begreber relateret til denne undersøgelse
Yderligere relevante MeSH-vilkår
Andre undersøgelses-id-numre
- 5R00HS022408-05 (U.S.A. AHRQ bevilling/kontrakt)
Lægemiddel- og udstyrsoplysninger, undersøgelsesdokumenter
Studerer et amerikansk FDA-reguleret lægemiddelprodukt
Ingen
Studerer et amerikansk FDA-reguleret enhedsprodukt
Ingen
Disse oplysninger blev hentet direkte fra webstedet clinicaltrials.gov uden ændringer. Hvis du har nogen anmodninger om at ændre, fjerne eller opdatere dine undersøgelsesoplysninger, bedes du kontakte register@clinicaltrials.gov. Så snart en ændring er implementeret på clinicaltrials.gov, vil denne også blive opdateret automatisk på vores hjemmeside .
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