Effects of Targeted Follow-up of New Fitness Center Members

June 14, 2019 updated by: Norwegian University of Science and Technology

Long-term Effects of Targeted Follow-up of New Fitness Center Members: a Blinded Randomized Controlled Trial

Objective: To investigate the long-term effects of targeted follow-up of new fitness center members compared to usual practice, on frequency of visits and membership terminations after four years.

Design and setting: A participant and provider blinded parallel group randomized controlled trial conducted at eight Fitness Centers in Trondheim, Central Norway.

Participants: The inclusion criteria were new members >16 years who between September 1st to 9th 2014 signed up for an ordinary contract with a minimum duration of 12 months.

Intervention: The intervention consisted of two phone calls and one e-mail delivered over 6-8 weeks after enrollment, aiming to motivate members to get started using the fitness center and its services. Usual practice at the fitness center is self-directed use.

Study Overview

Status

Completed

Conditions

Intervention / Treatment

Study Type

Interventional

Enrollment (Actual)

356

Phase

  • Not Applicable

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

16 years and older (Child, Adult, Older Adult)

Accepts Healthy Volunteers

No

Genders Eligible for Study

All

Description

Inclusion Criteria:

  • The study included new members (16 years in 2014 or older) on ordinary contracts with a minimum duration of 12 months and monthly automatic membership renewal that enrolled independent of the study at one of eight 3T-Fitness Centers in Trondheim between September 1st and September 9th, 2014.

Exclusion Criteria:

  • Exclusion criteria were members with free contracts, employee contracts, cash membership, shorter membership contracts (duration <12 months) and loyalty contracts (indicates that the member is improving his old contract and is not a new member).

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Primary Purpose: Other
  • Allocation: Randomized
  • Interventional Model: Parallel Assignment
  • Masking: Double

Arms and Interventions

Participant Group / Arm
Intervention / Treatment
Experimental: Targeted follow-up
Behavioral: Targeted follow-up
2 phone calls and 1 e-mail delivered over 6-8 weeks after enrollment aiming to help and support members to get started using the fitness center and its services.
No Intervention: Usual practice
Usual practice at the fitness center is self-directed use

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Time Frame
Number of days with visits at the fitness center chain
Time Frame: 4 years
4 years
Rate of membership terminations
Time Frame: 4 years
4 years

Secondary Outcome Measures

Outcome Measure
Time Frame
Number bookings to training advisors
Time Frame: 4 years
4 years

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

Norwegian University of Science and Technology

Investigators

  • Study Director: Siri Forsmo, PhD Prof, Norwegian University of Science and Technology NTNU

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

September 1, 2014

Primary Completion (Actual)

September 1, 2018

Study Completion (Actual)

September 1, 2018

Study Registration Dates

First Submitted

June 14, 2019

First Submitted That Met QC Criteria

June 14, 2019

First Posted (Actual)

June 18, 2019

Study Record Updates

Last Update Posted (Actual)

June 18, 2019

Last Update Submitted That Met QC Criteria

June 14, 2019

Last Verified

June 1, 2019

More Information

Terms related to this study

Keywords

Other Study ID Numbers

  • LR12062019

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

No

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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