Contract Sales & Medical Services Operations Leader

This senior, industry veteran is responsible for all operations supporting field and remote teams for our Contract Sales & Medical Solutions business.This leader will drive quality and efficiency while overseeing the delivery of operations and support including Project Management & Administration, Recruiting, Technology (including CRM and Business Intelligence), Field Operations (alignments, incentive compensation), Training, Quality, Expense Management and Fleet.This individual will be a key member of the CSMS leadership team and will collaborate with sales and offering development to promote the growth of the practice.Client satisfaction and successful attainment of client critical success factors is paramount.

Principal Accountabilities

• Lead a large organization of operational and support resources responsible for enabling outsourced field and remote teams

• Drive a continuous improvement agenda, enhancing customer value, internal efficiency, and high-performance culture.  Identify and share best practices.

• Create and maintain delivery standards; Streamline processes and establish repeatable standard operating procedures

• Maintain an understanding of leading industry trends and contribute to IQVIA’s reputation for excellent delivery and client satisfaction

• Partner with other senior resources to determine methods for meeting client requirements and winning new business

• Serve as an escalation point for any issues impacting delivery and operational success

• Nurture a high-performance growth environment in which there are opportunities to achieve career progressions, and all team members strive for excellence

• Design and implement analytics for driving field performance, monitoring and evaluating client success

• Enhance and expand Standard Operating Procedures as required

Minimum Education, Experience & Specialized Knowledge required

• Minimum of 10 years of experience overseeing field-based operations in a services-based organization

• Minimum of 10 years of experience within the Healthcare industry

• Must have people management experience

• Minimum of a Bachelor’s degree 

• Excellent communication and organization skills

• Ability to lead and influence within a matrixed environment

• Ability to work independently

• Ability to engage stakeholders across organization to drive consensus building

• Demonstrated ability to drive adoption of innovation and continuous improvement

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.