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Associate Client Relationship Director
IQVIA Holdings Inc.
Durham, North Carolina
Job Summary
Partner with pre-commercial colleagues to analyze ways to position IQVIA for molecule to market solutions
Develop tools and solutions that will enable the Alliance Management Partnership Strategy Framework to ensure customers maximize the value of a strategic partnership with IQVIA, including outcomes measurements and value reporting (internal and external)
Support and consult with Alliance Managers on requests pertaining to client reporting (e.g. KPI implementation, identifying success measures, Bonus/Penalty terms, Standardized vs Custom approaches, clarification of processes, roles, portfolio management success measures)
Thought Partner in evolving the Mid-Market Segment strategy
Lead the analysis and incorporation of internal benchmarking data for use across business units
SME working with industry leading Metrics Champion Consortium (MCC) to identify internal FLs/AMs/BDs for priority topics and client related issues
Work with Account Managers/Delivery Heads to develop innovative approaches to meet the unique needs of their customers, as applicable
Collaborate with IT Data Governance team to ensure new data sets, measurement methodologies and key metrics are evaluated and operationalized
Communicate and implement lessons learned and/or efficiencies discovered upon completion of data analysis exercises performed by the Account Reporting Team
Assist team in defining ways to quantitatively measure health and satisfaction as mapped to partnership principles
Use data and analytics to support development of novel proof points that can be used to differentiate IQVIA amongst our competitors
Perform other ad-hoc duties, as required
Qualifications
High School Diploma or equivalent
Minimum of 6+ years’ experience focused on clinical trial management and performance
Background of effective delivery of small internal projects
Experience using emotional intelligence in working environment
Experience applying Lean Sigma principles to project buildout
TIBCO Spotfire development and analytics
Proficiency in Microsoft Excel, Word, and PowerPoint
Extensive knowledge of IQVIA’s Data Management Platforms and data mapping
Thorough understanding of IQVIA’s business units in relation to Account Management
Possesses large internal network with IQVIA Subject Matter Experts
In depth knowledge of IQVIA SOPs as related to study processes and clinical trial management ICH/GCP regulation requirements
Knowledge of business area responsibilities as it pertains to overall operations delivery
High level of organizational skills and attention to detail
Flexibility to manage several initiatives with changing priorities
Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing
Strong people skills
High level of responsiveness
Adaptable to change; experience in change management
Solutions oriented, even when way forward is not clear or initial roll-out is not optima
Ability to integrate teams to work in complex cross-cultural and changing environment
Demonstrable analytical, interpretative and problem-solving skill
IQVIA knowledge of process change methodologies, tools and techniques
Strong commitment to delivering a positive experience for multi-stakeholders and driving operational efficiencies
Understand business strategies and recommend methods for quantifying
Innovative, forward thinking
#DB-LI1
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Job posted: 2020-12-23