Associate Client Relationship Director

Job Summary

• Partner with pre-commercial colleagues to analyze ways to position IQVIA for molecule to market solutions

• Develop tools and solutions that will enable the Alliance Management Partnership Strategy Framework to ensure customers maximize the value of a strategic partnership with IQVIA, including outcomes measurements and value reporting (internal and external)

• Support and consult with Alliance Managers on requests pertaining to client reporting (e.g. KPI implementation, identifying success measures, Bonus/Penalty terms, Standardized vs Custom approaches, clarification of processes, roles, portfolio management success measures)

• Thought Partner in evolving the Mid-Market Segment strategy

• Lead the analysis and incorporation of internal benchmarking data for use across business units

• SME working with industry leading Metrics Champion Consortium (MCC) to identify internal FLs/AMs/BDs for priority topics and client related issues

• Work with Account Managers/Delivery Heads to develop innovative approaches to meet the unique needs of their customers, as applicable

• Collaborate with IT Data Governance team to ensure new data sets, measurement methodologies and key metrics are evaluated and operationalized

• Communicate and implement lessons learned and/or efficiencies discovered upon completion of data analysis exercises performed by the Account Reporting Team

• Assist team in defining ways to quantitatively measure health and satisfaction as mapped to partnership principles

• Use data and analytics to support development of novel proof points that can be used to differentiate IQVIA amongst our competitors

• Perform other ad-hoc duties, as required

Qualifications

• High School Diploma or equivalent

• Minimum of 6+ years’ experience focused on clinical trial management and performance  

• Background of effective delivery of small internal projects

• Experience using emotional intelligence in working environment

• Experience applying Lean Sigma principles to project buildout

• TIBCO Spotfire development and analytics

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Extensive knowledge of IQVIA’s Data Management Platforms and data mapping

• Thorough understanding of IQVIA’s business units in relation to Account Management

•  Possesses large internal network with IQVIA Subject Matter Experts

•  In depth knowledge of IQVIA SOPs as related to study processes and clinical trial management ICH/GCP regulation requirements

• Knowledge of business area responsibilities as it pertains to overall operations delivery

• High level of organizational skills and attention to detail

• Flexibility to manage several initiatives with changing priorities  

• Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing

• Strong people skills

• High level of responsiveness

• Adaptable to change; experience in change management

• Solutions oriented, even when way forward is not clear or initial roll-out is not optima

• Ability to integrate teams to work in complex cross-cultural and changing environment

• Demonstrable analytical, interpretative and problem-solving skill

• IQVIA knowledge of process change methodologies, tools and techniques

• Strong commitment to delivering a positive experience for multi-stakeholders and driving operational efficiencies

• Understand business strategies and recommend methods for quantifying

• Innovative, forward thinking

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.