Client Service Rep

• Acts as primary account representative responding to customer inquiries and issues post implementation.
• Works with Customers, Trading Partners, and others to help resolve data issues.
• Assists the ValueCentric Implementation Team with the onboarding and validation of advanced or emerging data sets.
• Works with customers to implement new Trading Partners after the initial implementation is complete.
• Leverages internal tools to perform ongoing data analysis to ensure customer data integrity.
• Supports our customers' business process by creating problem solving reporting tools and dashboards.
• Works with the Product Team and/or the Information Technology team to resolve Product issues by logging system tickets.
• Assures that customer needs and unresolved problems are properly escalated, communicated, and tracked.
• Identifies and conveys new customer requirements and features to Product Management.
• Performs other related duties and assignments as required.

Qualifications / Education/ Experience:

• Education and Experience:  Bachelor’s degree with customer service experience; statistical analysis a plus.
• Logical Thinking:  Ability to understand how large, and seeming desperate data sets, work together to deliver customer solutions.
• Communication:  Ability to work on teams with other Customer Support Analysts, Implementation Analysts, Data Analysts, Customers, Trading Partners, and others.  Being a team player and working well with others is critical to this role.
• Technical Proficiency:  Solid PC skills including experience with Microsoft Office products and above average Excel skills.
• Highly Organized:  Ability to prioritize projects, work responsibilities, and multiple customer deliverables.
• Analytical Skills:  Ability to analyze and validate both inbound and outbound data for accuracy and completeness.
• Initiative:  Demonstrated self-starter and work with minimal supervision.
• Detail Oriented:  Strong attention to detail and be driven to follow-through, as this data can lead to critical decisions for our customers.
• EDI and SQL experience preferred.
• Project management experience a plus.

#LI-TJ1