Team Lead, Inside Sales

<h2≥Job Overview:</h2≥<ul≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Works closely with Senior/Executive Directors of Sales and/or Vice President of Sales on client selection strategy, Inside Sales Manager (ISM) assignment, and account development plans.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Manages, trains and provides leadership (coaching, mentoring, guiding, challenging, problem solving etc) to assigned ISMs.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Hires and develops diverse talent for open positions.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Assigns accounts, territories and forecasts individual territory sales goals.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Delivers lead generation and awards goals.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Partners with Marketing colleagues on lead generation and awareness campaigns.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Partners with Fiels Sales Leaders to heighten client communication and maintain efficient processes between Inside Sales and Field Sales.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Stays current and coaches team on Social Selling, Social listening and partners with eMarketing / Marketing Demand Management in leveraging latest methods of client contact and engagement.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Assists sales team in developing internal and external relationships and identifying new market opportunities.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Manages team performance and feedback providing guidance on development opportunities and action plans.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Monitors and controls team operating expenses.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Leads scheduled networking events and team meetings.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Functions as an advisor to Inside Sales Managers, troubleshooting and resolving internal and external issues.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Facilitates strong internal relationships and communication with operational colleagues.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Identifies and executes process improvement opportunities.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Utilizes SFDC to manage team pipeline, forecast and analyze key sales metrics. </span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Develops ISM coaching/action plans as needed.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Gathers and shares market intelligence and competitive information with sales team, Sales Directors and marketing.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Assists with annual sales meeting planning.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Provides sales reports/updates to Senior Management.</span≥</li≥<li≥<span style="font-family: verdana, geneva; color: black; font-size: 10pt;"≥Travel requirements: 10-20%</span≥</li≥<li≥<p style="margin: 0px;"≥<span style="font-size: 10pt; color: black; font-family: verdana, geneva;"≥Flexibility to participate in meetings across various timezones outside core working hours</span≥</p≥</li≥<li≥<p style="margin: 0px;"≥<span style="font-size: 10pt; font-family: verdana, geneva;"≥<span style="color: black;"≥Occasionally working extended hours in order to adhere to client deliverable timelines or attend client meetings</span≥</span≥</p≥</li≥</ul≥<p style="margin: 0px;"≥<em≥<span style="font-size: 11.0pt;"≥ </span≥</em≥</p≥<h2≥Education/Qualifications:</h2≥<ul≥<li≥<span style="font-size: 10pt;"≥Bachelors degree in life science or business field preferred; advanced degree preferred</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Advanced industry knowledge</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Demonstrated client retention skills</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Ability to manage difficult client and/or financial situations</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Ability to differentiate Covance from competitors </span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Experience developing and executing strategic business plans</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Ability to manage and motivate inside sales staff</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Demonstrated leadership experience in leading and presenting to executives and senior levels of the client organization</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Extensive global collaboration experience</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Highly consultative</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Strong customer orientation</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Excellent negotiation skills and demonstrated ability to influence sales decisions</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Demonstrated ability to lead</span≥</li≥<li≥<span style="font-size: 10pt; color: black;"≥- Experience managing people</span≥</li≥</ul≥<h2≥Experience:</h2≥<p style="margin-bottom: 12.0pt;"≥<span style="font-size: 10pt; color: black;"≥Sales (or relevant) experience selling services directly to the pharmaceutical and biotech section with direct interaction with mid-level and executive level decision makers</span≥</p≥<p style="margin: 0px;"≥<span style="font-size: 11.0pt;"≥ </span≥</p≥