Director/Sr Director - Recruitment Operations (APAC)

ICON Public Limited Corporation

Director/Sr Director - Recruitment Operations (APAC) Location: Chennai/Bangalore/Trivandrum Overview: DOCS provides global strategic resourcing and FSP services to the...

Director/Sr Director - Recruitment Operations (APAC)

Location: Chennai/Bangalore/Trivandrum


DOCS provides global strategic resourcing and FSP services to the biopharmaceutical and medical device industries. Founded in 1997, DOCS has grown to become the premier resourcing provider for the clinical development industry.

ICON acquired DOCS in 2007 with the objective to establish a Strategic Resourcing; Functional Service Provision product. Since 2007 DOCS have grown to become THE industry leader, partnering with various big pharma and global biotech business' providing various FSP solutions (Clinical; Drug Safety; Data Management; Biostatistics; Regulatory).

DOCS is seeking an experienced Recruitment professional with demonstrated People management and APACt leadership expertise in actively driving recruitment teams to successful delivery, coming from a CRO or recruitment agency with sector experience.

What you do?

A Senior and Strategic role in our business, you will have responsibility for a team of recruiters based across APAC and driving recruitment performance for Key DOCS clients, delivering against the placement budget and managing key metrics and will be responsible for:


* Provide leadership to the APAC Recruitment team, winning hearts and minds of APAC Recruitment team

* Acts as SPOC for DOCS Recruitment for APAC region

* Drive Recruitment operations: productivity, reduce TTF, quality metrics

* Develops and grows APAC recruiters, training and development

* Ensure cross border working as a team

* Commercial, measures RoI on attraction spend, seeks margin improvement,

* Provide and validates salaries for new client opportunities pricing for BD

* Reporting on performance, metrics,

* Point of escalation for Recruitment issues and responsible for successfully driving issue resolution

* Uses external market data and insight to support recruitment decisions



* People Development, training, succession planning

* Weekly 121 with DRs

* Weekly team meeting

* 1/4ly Regional business updates

* Develop succession plans

* Performance management


* Deliver against regional hiring targets

* Resolve sourcing challenges

* Increase productivity per recruiter

* Drive performance on key programs

* Ensure aging roles are below SLA requirements

* Identify best sourcing channels per country and measure RoI

* Point of contact for Recruitment challenges and drive solution

* Support /lead on global projects such as EVP


* Work with VP on hiring budget and track performance

* Measure RoI on all sourcing channels utilized - Seek new sourcing channels

* Identify margin improvement opportunities e.g. transfers of resources across programs, promotions of resources to new roles e.g. Snr CTA

* Understand margin per programs and per country

* Forecasting of placements per month

Market Insight:

* Understand countries trends and challenges

* Provide market rate for salaries

* Act as SPOC for Recruitment lead for APAC in client and BD meetings


* Track programs, teams, and individual's performance using Avature

Sourcing Hub:

* Leadership to sourcing team based in India

* Build on the Sourcing team capabilities

* Develop it as a centre of excellence for global recruitment

* Define its roles and responsibilities

* Define its measures of success

* Report on progress and activity

* Drive sourcing innovation and measure RoI

* Champion sourcing Hub globally


* Build relationships within peers (Recruitment DIR) across operations, and the wider ICON (Ops, HR, marketing)

What you need?

You will need significant relevant experience within a CRO or Pharmaceutical environment including:

* Leadership experience of regional level, running large, complex matrix teams across geographies.

* Experience in running Recruitment Operations team

* Education: minimum of a bachelor's degree (Master's degree preferred)

Benefits of Working in DOCS:

At DOCS, we offer our employees a chance to develop their careers and grow as part of a global company. We offer clear progression plans and job satisfaction, providing our candidates and employees with career opportunities that suit their interests, job preferences and skill-sets.

What's Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful, we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

2020-06-13 01:00:42

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