Service Quality Coordinator (SQC)

Service Quality Coordinator (SQC):

A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.