Client Services Rep 1

Client Services Rep 1 Req ID #:  162976 Location: 

S. San Francisco, CA, US, 94080 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary BASIC SUMMARY:  

Coordinate and facilitate sales processes including bids, proposals and letters of authorization. Serve as liaison for client visits to ensure a positive customer experience. Coordinate with marketing, scientific, and financial staff to ensure quality customer service. Provide tactical support for assigned site-specific service areas.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:   Facilitate proposal and contract processes to ensure smooth and timely business process flow by working with the marketing, scientific, and finance staff. Assist manager with scheduling to identify the dates for study initiation and assist with rescheduling studies as needed. Prepare general information, bid and proposal packages from generic letters to full proposal responses. Prepare and track contracts as requested.  Use provided information to create scope of work sections for inclusion in contract. Assist in coordination of proposals/business plans for the Client Services teams.  Assist with updating and maintaining applicable databases. Create and maintain department files.  Coordinate logistics for client site visits including facility tours, room accommodations, airlines, ground transportation, conference rooms, catering, meal reservations, and agendas as necessary. May assist in coordination of scientific staff travel to sponsors. Assist with the preparation of marketing and client services presentations. Perform all other related duties as assigned. Job Qualifications QUALIFICATIONS: Education:  Associate’s degree (A.A./A.S.) or equivalent in science, business or marketing related discipline. Bachelor’s degree preferred. Experience:  2-4 years customer service or related experience. . An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other: Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software. Ability to work with time constraints and scheduling issues. Understanding of the business/sales process. 

PHYSICAL DEMANDS: Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.  Regularly provides information to and receives information from/through various technologies, media, sources and contacts.  Must be able to accurately exchange accurate information in these situations. Must occasionally move about inside the office to access file cabinets, office machinery, etc. 

WORK ENVIRONMENT:

General office working conditions; the noise level in the work environment is usually quiet.

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

Job Segment: Biotech, Pharmaceutical, Laboratory, Testing, Science, Research, Technology