Product Tech Support Advisor 2

Salesforce Application Support (Experience 6 – 10 years)

• Should have Salesforce.com experience in Sales, Service cloud on Apex, VF development, Development in Lightning

• Experience on Salesforce configuration – Workflows, process builders, validation rules, etc.

• Execute the unit testing to produce defect free software

• Ensuring the test coverage and creating test methods

• Creating documentation on modules/enhancements developed.

• Experience on Apex classes, VF pages, Trigger development

• Develop lightning components and feature

• Design and develop the rest/ SOAP integrations

• Functional knowledge of Salesforce Sales, Services & community modules

• Manage all technical communication between the support team and business

• Resolve Salesforce issue tickets and actively participate in reviews.

• Provide suggestions and improvements to the existing architecture

• Additionally provide tier 3 support for internal/external end users applications on .Net platform.

• Work in shifts to cover IST/BST time zones and user's across IQVIA locations.

• Coordinate/execute validation activities related to deployment of business applications

• Work closely with Tech Ops tier 1 and 2 support team

• Coordinate with internal and external service providers/vendors in incident/problem/request and change management

• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare the needs of the business, recommend potential solutions to managers within the business.

Following are the key skills:

• Should have Salesforce.com experience in Sales cloud, Service cloud, VF development, Support – Lightning developed components
• Experience on Salesforce configuration – Workflows, process builders, validation rules, etc.
• Experience on Apex classes, VF pages, Triggers
• Ability to troubleshoot the rest/ SOAP integrations
• Good knowledge on Salesforce user access mechanism