Associate Manager/Lab Supervisor

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

RESPONSIBILITIES

• Supervise the daily activities of assigned laboratory work group(s) through appropriate delegation, technical skills training, and work supervision. Meet regularly with staff and senior management to discuss and resolve workload and technical issues.
• Screen and assign workload. Plan, prioritize and assign tasks and projects. Counsel, train and coach laboratory staff.
• Monitor work, develop staff skills and evaluate performance.
• Assist in establishment and revision of laboratory policies and procedures. Maintain appropriate control and quality assurance procedures. Ensure compliance with safety requirements.
• Keep abreast of new technical developments. Assist with implementation of new tests, equipment, programs and/or procedures in the assigned area(s) as needed. Contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
• Foster a unified culture and facilitate collaboration, corporation, sharing of information and teamwork.
• Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of in clinical testing procedures (flow cytometry).
• Knowledge of laboratory testing regulations (GLP, GCP or CLIA).
• Working knowledge of quality assurance and quality control principles
• Knowledge of occupational safety and health rules and regulations
• Good written and oral communication skills
• Effective supervisory and coaching skills
• High ethical standards
• Ability to assess and prioritize and deliver multiple tasks, projects and demands
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in a health sciences field with 4 years laboratory experience and certification; Master’s degree with 3 years of laboratory experience and certification; PhD with 2 years laboratory experience
• Minimum 2 years flow cytometry experience
• Minimum 2 years supervisory experience; or equivalent combination of education, training and experience.
• ASCP, AMT, NCA certification in Medical Technology (MT) or Medical Lab Scientist (MLS) preferred. AAB certification is also acceptable

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.