CSR 2

Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  

Responsibilities:•    HCP Contracting

• After getting system generated requests, develop contract for HCPs using given templates.
•  Communicate with the HCP regarding contracts, obtain signatures, answer questions.

•    General

•  Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
• Provide updates to team management on status of work, and issues addressed.
• Ensure work delivered is of good quality.
• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

•  Proficiency in MS-Office, Word, Excel, and Outlook
•  Comfortable using various technologies to perform work.
• Good organizational skills and ability to meet deadlines working within a time sensitive environment
•  Ability to multi-task and prioritize
• Superior customer service
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environmen
•  Background in Pharmaceutical compliance desirable, but not mandatory
• Bachelor’s degree or equivalent 
• Contracts Management experience is a plus
• 5 years or more related work experience
• Amenable to work in Ortigas/Mckinle (Hybrid)
• Willing to work in Night Shift