Manager in Client Services

Manager in Client Services Req ID #:  84857 Location: 

Senneville, Quebec, CA, H9X 3R3 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are presently seeking for a Manager for our Client Service team located in Senneville, QC.

Manage client services function including proposal and bid processes and client visits to ensure positive customer experience. Work with senior management, sales and scientific staff to ensure best practices in customer service. Work with other preclinical sites to harmonize practices. RESPONSIBILITIES: Manage a team within client services that sends proposals to ensure high quality and speed/responsiveness. Manage activities of assigned group to ensure effective performance of function. Interview and select qualified exempt and non-exempt level departmental personnel as necessary. Recommend, review and approve personnel actions, including hiring, promotions and raises. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork. As required, monitor performance of direct reports. Provide regular coaching and counseling. Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports. Work with site management and other sites to develop pricing strategies. Provide guidance to pricing personnel as necessary Oversee proper use of appropriate databases (including SalesForce) Manage departmental resources for responsiveness to client needs and effective use of business processes. Participate in Global Client Services integration functions to facilitate common Client Services processes across sites. May attend trade shows to develop potential new business and present capabilities information to trade show attendees. Identify training and development needs of direct reports. Provide training and/or monitor training programs to ensure ongoing effectiveness. Potentially act as a “working manager” by managing one or more accounts. Qualification Education: Bachelor’s degree (B.A./B.S.) or equivalent in Life Sciences or related scientific discipline. Experience: Four to six years related experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other: Exceptional presentation skills.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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