Manager, Scientific Services

Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do.   We believe in our values; Patients First, Quality, Respect, Empowerment & Accountability.

This role can be situated at either our UK Head Office in Uxbridge or our Medcom dedicated office in Littlehampton.  Both offices are fully open planned and have the feeling of working in an innovative and collaborative environment.  This position will also allow for fully or part home based working in the UK. 

As the Scientific Team Lead you will be the primary scientific client contact, provide strategic oversight, and lead/manage assigned accounts and team(s). You will also anticipate and troubleshoot potential account and client issues, provide global operational leadership and resource, administration and line management of geographically 

diverse account teams to ensure profitable and quality service delivery. You will  provide short-, mid-, and long-term project and resource management and business planning as well as develop and champion scientific and editorial quality standards and best practices within teams.

Lastly you will act as a role model and provide coaching/mentorship and feedback to team members as well as strategic input to, and scientific budgeting of, business opportunities and deliverables in conjunction with Business Development and Account Management. You may be required to participate in proposal development and client pitches for business winning.

Key Accountabilities:

Client Relationship Management and Leadership

-    Act as primary scientific client contact, provide strategic oversight, and lead/manage assigned accounts and team(s) 

-    Act as scientific account and team lead ensuring that client objectives and goals (i.e., understand the product,

market, competitors, etc) are understood and translated into all activities undertaken within the team

Team and Operational Leadership

-    Lead all scientific account meetings and assign projects/programs to team members. Undertake day-to-day interface with client, ensure quality development and review of deliverables and accountability for delivery teams

-    Implement Parexel’s processes to ensure quality development 

-    Proactively participate in the account team meetings, as required, to review client needs, resource/skill requirements, and team structure 

Business Development and Planning

-    Support Business Development and Account Management: 

-    Provide strategic input to the development of proposals and pitch presentations

-    Participate in client pitch presentations 

-    Provide/identify appropriate scientific expertise to support proposal/pitch development 

Resource and Staff Management

-    Undertake short-, mid-, and long-term workload/project planning to identify global resourcing and recruitment needs; liaise with other Scientific Team Leads/Directors to resolve as appropriate

-    Undertake the full range of duties relevant to the leadership, management, and development of team(s) to ensure team performance meets and/or exceeds the business needs 

Financial

-    Oversee efficient scientific budgeting and support financial monitoring to maximize editorial profitability of assigned accounts 

-     Review editorial efficiency and profitability metrics and make recommendations for improvements 

Education: 

- Advanced degree in the Life Sciences, Pharmacy, or Medicine, (eg masters, PhD, MD)

Skills: 

- Well-developed motivational and leadership qualities demonstrated within a scientific and editorial team 

- Solid scientific background, a depth and breadth of writing and editorial experience 

- Strong client-focused approach to work, ability to relate to key client personnel and KOL/Faculty in an assertive and professional manner, confident handling of difficult scenarios or client dissatisfaction 

- Excellent verbal and written communication and interpersonal skills, with proven ability to negotiate with other departments and resolve conflicts.

 - Effective project and resource management; proven ability to handle a broad range of clients and/or accounts 

- Proactive, advanced problem-solving approach to team-specific and company-wide issues 

- Proven ability to train and develop people and undertake skills assessment, identifying business needs, creating development plans to address gaps, and resolving performance issues promptly and effectively 

- Aptitude for financial monitoring and efficiency assessment of projects 

- Good delegation skills 

- Ability to keep calm under pressure 

- Excellent writing, editing, and reviewing skills 

- Excellent quality control (attention to detail, process application, consistency, and SOP adherence) 

- A flexible approach with respect to work assignments 

- Ability to manage multiple and varied tasks with enthusiasm and to prioritize workload 

- Willingness to work in a matrix environment and to value the importance of teamwork 

- Willingness to undertake continuous professional learning and development 

- Highly IT literate – advanced experience with Microsoft-based applications and general knowledge of PC functions 

Knowledge and Experience: 

- Strong preferred extensive Mecom agency experience and previous line management or supervisory experience of a Scientific team of Scientific Medical Writers 

- Broad experience in scientific and editorial management and delivery of the key offering and services within MedCom 

- Experience of reviewing, developing, and implementing editorial processes and effective working practices 

- Possess a positive approach to change that encourages innovation and creativity 

- Be willing to challenge and devise new approaches to communication techniques 

- Proficient use of English language 

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