Supervisor, Customer Sites

Job Description

This position is responsible for managing all aspects of the field service support team, customer relationship management and providing statistical analysis to the customer. The Site Supervisor will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high customer satisfaction.

Responsibilities:

• Supervise a team of 8-20 members of multi-units in the region in a manner that is consistent with our organizational culture, and Company 4i values

• Participate in the candidate selection process, train, and evaluate staff’s performance.

• Ensure customer needs are met and high-quality service is delivered through a variety of means, including staff communications and performance management as well as metrics reporting.

• Handle all site operations and duties for optimal outcomes to maintain standards of excellence.

• Operate across a wide variety of services such as Dock Management, Order Management, Inventory Management, Chemical Management, Glassware Washing and Media Prep

• Perform Quality and Safety Audits while on site to ensure Regulatory, Finance and Safety standards are maintained.

• Conduct operational assessments while on site and provide recommendations on operational improvement opportunities.

• Partner with Site Implementations ensuring new engagements successfully meet contract obligations. Providing additional training to site personnel when and if needed.

• Promote personal growth and development by staying abreast of new policies and enhancements in the absence of site trainer and management team.

• Listen to and resolve customer concerns, highlight red flags, and quickly identify a course of action with a goal of first-call resolution within established turnaround times.

• Attend required training sessions.

• Positively represent Thermo Fisher Scientific at all times throughout customer locations.

• Participate in projects and perform other duties as assigned.

How will you get here?

*Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education:

High School Diploma Required.

Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.

Experience:

Must have a combination of 3+ years of progressive relevant experience in supply chain and people management

Knowledge of ULSIM and/or Mainframe or similar inventory tracking system, preferred

Non-Negotiable Hiring Criteria:

• Proficient user of Microsoft Outlook, Word, Excel, and PowerPoint

  Must possess a strong desire to serve the customer with the interpersonal and communication skills to look after various levels of personnel at the customer site.

• Must deliver excellent customer service including maintaining a professional appearance at all times.

• Must possess the organization skills to multitask and meet deadlines as needed.

• Has the ability to lead, coach and empower a group of employees

• Analytical and critical thinking skills

• Ability to make sound and timely decisions in a fast-paced, changing work environment.

Working Conditions:

• Will be working in and around laboratory environments

• May pass through areas where chemical-based allergens may be in use

• Will be required to work Monday through Friday, primarily at customer locations.

• Be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it. 

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.