Patient Survey as a Tool to Quality Assurance and Quality Improvement 2024

Patient Survey 2024 and Following Years as a Tool to Quality Assurance and Quality Improvement - CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin

One goal of the investigators of the Department of Anesthesiology and Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.

The project aims to quality assurance and quality improvement of the CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin .

Study Overview

• Status: Recruiting
• Conditions: Patient Satisfaction

Detailed Description

The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis).

The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin from the patient point of view.

In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.

• Study Type: Observational
• Enrollment (Estimated): 2250

Contacts and Locations

• Study Contact: Name: Claudia Spies, MD, Prof.; Phone Number: +49 30 450 55 11 02; Email: claudia.spies@charite.de

Study Locations

• Germany
  • Berlin, Germany, 12203
    • Not yet recruiting
    • Department of Anesthesiology and Intensive Care Medicine (CBF), Charité - Universitätsmedizin Berlin
    • Principal Investigator: Sascha Treskatsch, MD, Prof.
    • Contact: Sascha Treskatsch, MD. Prof.; Phone Number: +49 30 450 55 15 22; Email: sascha.treskatsch@charite.de
    • Sub-Investigator: Patrick Wagner, MD
  • Berlin
    • Berlin,, Berlin, Germany, 10117
      • Recruiting
      • Department of Anesthesiology and Intensive Care Medicine Campus Charité Mitte and Campus Virchow-Klinikum, Charité - Universitaetsmedizin Berlin
      • Principal Investigator: Claudia Spies, MD
      • Contact: Claudia Spies, MD, Prof.; Phone Number: +4930 450 55 11 02; Email: claudia.spies@charite.de
      • Sub-Investigator: Julia Wölfle, MD
      • Sub-Investigator: Raphael-Donatus Hein, MD

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Child; Adult; Older Adult
• Accepts Healthy Volunteers: No

• Sampling Method: Probability Sample

Study Population

All Patients who underwent a procedure in anesthesia

Description

Inclusion Criteria:

• male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey
• aged >= 1 years

Exclusion Criteria:

• unconscious patients,
• refusal by patient / parents

Study Plan

How is the study designed?

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Patient satisfaction	Patient satisfaction with the care provided by the staff of the CC07; Measurement of satisfaction: Yes/No/Partly	Time during hospital stay, an average of 2 weeks

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Waiting time in the premedication visit	Measurement of waiting time: < 15 minutes, 15-30 minutes, 30-60 minutes, > 60 minutes	Time in the outpatient clinic of anesthesia, an average of 1 hour
Friendliness of the staff during the premedication visit	Measurement of friendliness: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Information provided during the premedication visit by the anesthetist	Measurement of Information: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Response to questions during the premedication visit	Response to questions is measured: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Fear reduction during the premedication visit	Fear reduction is measured: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Information provided during the premedication visit by educational films	Measurement of information by educational films: Yes/No/Partly/No film	Time in the outpatient clinic of anesthesia, an average of 1 hour
Compliance with the planned start of the operation	Measurement of compliance with the start of the operation: Yes/No	Time in the operation room before start of anesthesia, an average of 30 minutes
Friendliness of staff	Measurement of friendliness: Yes/No/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Fear	Fear measured: Yes, very much/Yes, but not much/No fear /Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Thirst	Thirst measured: Yes, very much/Yes, but not much/No thirst/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Pain	Pain measured: Yes, strong pain/Yes, but not strong/No pain/Can't remember	Time in the operation room before start of anesthesia, an average of 30 minutes
Sufficient pain treatment	Sufficient pain treatment measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Shivering	Shivering is measured: Yes, strong/Yes, but not strong/No shivering/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Sufficient therapy in case of shivering	Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/ Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Friendliness of staff	Friendliness is measured: Yes/No/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Post-operative nausea and vomiting (PONV)	Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Sufficient therapy in case of PONV	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No PONV/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Pain intensity	Pain intensity is measured by likert scale: strong, moderate, low, none	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Sufficient therapy in case of pain	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Shivering	Sufficient therapy in case of shivering is measured: Yes/No/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Sufficient therapy in case of shivering	Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Post-operative nausea and vomiting (PONV)	Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor	Time during hospital stay, an average of 2 weeks
Regional anaesthesia	Measured: Yes / No	Time during hospital stay, an average of 2 weeks
Satisfaction with regional anaesthesia	Measurement of satisfaction: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
In case of need choosing of regional anaesthesia again	Measurement of choosing again: Yes/No/Perhaps	Time during hospital stay, an average of 2 weeks
Satisfaction of care through pain service	Measurement of care through pain service: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
Atmosphere	Measurement of atmosphere: calm/busy/can´t remember	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Postoperative fear	Measurement of fear: Yes, very much/Yes, but not much/No fear	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Postoperative pain	Pain intensity is measured by likert scale: strong, moderate, low, none	Time during hospital stay, an average of 2 weeks
Sufficient therapy in case of pain	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time during hospital stay, an average of 2 weeks
Postoperative patient controlled analgesia	Measurement: Yes/No/I don´t know	Time during hospital stay, an average of 2 weeks
Choosing of Patient controlled anesthesia	Question: Would you choose patient controlled anesthesia again? Answer: Yes/No/Maybe	Time during hospital stay, an average of 2 weeks
Campus	Campus: CCM or CVK or CBF	Time in the outpatient clinic of anesthesia, an average of 1 hour
Recommendation of medical care (provided by the staff from CC07)	Measurement of recommendation: Yes/No/Partly	Time during hospital stay, an average of 2 weeks

Other Outcome Measures

Outcome Measure	Measure Description	Time Frame
Postoperative stay	Postoperative stay is measured by: in post anesthesia care unit/intensive care unit/unknown	Time during hospital stay, an average of 2 weeks

Collaborators and Investigators

• Sponsor: Charite University, Berlin, Germany
• Investigators: Study Director: Claudia Spies, MD, Prof., Charite University, Berlin, Germany

Study record dates

Study Major Dates

• Study Start (Actual): April 2, 2024
• Primary Completion (Estimated): June 30, 2024
• Study Completion (Estimated): June 30, 2024

Study Registration Dates

• First Submitted: January 16, 2024
• First Submitted That Met QC Criteria: January 16, 2024
• First Posted (Actual): January 25, 2024

Study Record Updates

• Last Update Posted (Actual): April 4, 2024
• Last Update Submitted That Met QC Criteria: April 3, 2024
• Last Verified: April 1, 2024

More Information

Terms related to this study

• Other Study ID Numbers: QM-Patient survey 2024

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No