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VETERANS AFFAIRS AUGUSTA

17. august 2026 opdateret af: Companion IQ, Inc

Evaluating the Effectiveness of a Text/Telephone-Delivered Chatbot Intervention for Chronic Pain Management Among High- Utilizing Veterans

Chronic pain is a prevalent and debilitating condition among Veterans, often accompanied by depression, anxiety, sleep disturbances, and social isolation. Despite the availability of behavioral interventions many Veterans-particularly those with high in-person healthcare utilization-face barriers to accessing non-pharmacological pain management strategies. These barriers include limited clinician availability, geographic constraints, and digital exclusion among older or underserved populations.

This study aims to evaluate the feasibility, acceptability, and preliminary impact of My AI Companion, an automated, text/telephone-delivered chatbot designed to support chronic pain self-management among high-utilizing Veterans. The intervention offers a low-barrier approach to promoting symptom tracking, patient activation, and engagement in coping strategies-without requiring Internet access or clinician time.

Studieoversigt

Status

Rekruttering

Betingelser

Intervention / Behandling

Detaljeret beskrivelse

This is a prospective cohort study with a retrospective matched comparison group. We will enroll 200 Veterans receiving care at VA Augusta Health Care System who meet criteria for high in-person healthcare utilization and have a diagnosis of chronic pain. One hundred participants will use the chatbot over a 12-month period and complete assessments at baseline, 3, 6, and 12 months. Primary outcomes include pain interference (PEG Scale), quality of life (VR-12), patient activation (PAM), self-efficacy, depression and anxiety symptoms (PROMIS), sleep disturbance (PROMIS), loneliness (UCLA), and substance use (AUDIT-C, DAST-10). We will also collect data on employment, caregiving roles, and opioid prescriptions. A retrospective comparison group will be identified from medical records to assess relative changes in healthcare utilization. The remaining 100 participants will act as the comparison group in this study is primarily identified through retrospective chart data, we will proactively invite a subset of these Veterans to complete the same self-reported measures as the intervention group (e.g., PEG, VR-12, PROMIS Depression/Anxiety, Sleep, Self-Efficacy, UCLA Loneliness, AUDIT-C, and DAST- 10). This approach will strengthen our ability to compare patient-reported outcomes across groups and provide valuable insights into the impact of the chatbot intervention. We will identify Veterans in the comparison group based on matched characteristics (e.g., high in-person healthcare utilization, chronic pain diagnosis, and demographic/clinical factors) and invite them to participate in survey assessments at baseline, 3, 6, and 12 months. Outreach will include an initial letter or email invitation explaining the study purpose, eligibility criteria, and procedures, followed by phone calls from the research team to answer questions, obtain consent, and support survey completion.

Undersøgelsestype

Interventionel

Tilmelding (Anslået)

200

Fase

  • Ikke anvendelig

Kontakter og lokationer

Dette afsnit indeholder kontaktoplysninger for dem, der udfører undersøgelsen, og oplysninger om, hvor denne undersøgelse udføres.

Studiekontakt

Studiesteder

Deltagelseskriterier

Forskere leder efter personer, der passer til en bestemt beskrivelse, kaldet berettigelseskriterier. Nogle eksempler på disse kriterier er en persons generelle helbredstilstand eller tidligere behandlinger.

Berettigelseskriterier

Aldre berettiget til at studere

  • Voksen
  • Ældre voksen

Tager imod sunde frivillige

Ingen

Beskrivelse

Inclusion Criteria:Participants must meet all of the following eligibility criteria to be enrolled in the study:

  • Be a Veteran receiving care at the VA Augusta Health Care System Pain Medicine Service.
  • Be aged 18 or older.
  • Have a documented diagnosis of chronic pain (defined as pain persisting longer than 3 months).
  • Be classified as a high utilizer of VA in-person outpatient services, defined as having 4 or more in-person primary care, behavioral health, or pain-related visits within the past 6 months.
  • Be English-speaking.
  • Have access to a telephone (landline or cell phone).
  • Have capacity to provide informed consent.

Exclusion Criteria:

  • Individuals will be excluded from the study if they:

    • Have moderate to severe cognitive impairment that would interfere with the ability to engage with a text/telephone-based chatbot (as determined through medical record review or clinical judgment).
    • Have active psychosis or acute psychiatric instability (e.g., recent psychiatric hospitalization in the past month) that would impair study participation.
    • Are enrolled in another conflicting behavioral intervention study.
    • Are non-English speaking, due to the current availability of the chatbot only in English.

Studieplan

Dette afsnit indeholder detaljer om studieplanen, herunder hvordan undersøgelsen er designet, og hvad undersøgelsen måler.

Hvordan er undersøgelsen tilrettelagt?

Design detaljer

  • Primært formål: Sundhedstjenesteforskning
  • Tildeling: Ikke-randomiseret
  • Interventionel model: Parallel tildeling
  • Maskning: Ingen (Åben etiket)

Våben og indgreb

Deltagergruppe / Arm
Intervention / Behandling
Eksperimentel: My AI Companion
My AI Companion is an automated, text/telephone-delivered chatbot designed to support chronic pain self-management among high-utilizing Veterans.

Hvad måler undersøgelsen?

Primære resultatmål

Resultatmål
Foranstaltningsbeskrivelse
Tidsramme
Acceptability
Tidsramme: baseline, 3, 6, and 12 months
Net Promoter Score
baseline, 3, 6, and 12 months
Feasibility of Engagement
Tidsramme: baseline, 3, 6, and 12 months
Measure feasibility through enrollment, retention, and chatbot engagement data (e.g., number of interactions, session duration).
baseline, 3, 6, and 12 months

Andre resultatmål

Resultatmål
Foranstaltningsbeskrivelse
Tidsramme
Pain intensity, Enjoyment of life, General activity
Tidsramme: baseline, 3, 6, and 12 months
PEG Scale (Pain intensity, Enjoyment of life, General activity)
baseline, 3, 6, and 12 months
Pain Interference
Tidsramme: baseline, 3, 6, and 12 months
PROMIS Pain Interference Short Form
baseline, 3, 6, and 12 months
Loneliness
Tidsramme: baseline, 3, 6, and 12 months
UCLA Loneliness Scale (short form)
baseline, 3, 6, and 12 months
Veteran-specific health-related quality of life
Tidsramme: baseline, 3, 6, and 12 months
VR-12 (Veteran-specific health-related quality of life)
baseline, 3, 6, and 12 months
Depression and Anxiety
Tidsramme: baseline, 3, 6, and 12 months
PROMIS Depression and Anxiety Short Forms
baseline, 3, 6, and 12 months
Sleep Disturbance Short Form
Tidsramme: baseline, 3, 6, and 12 months
PROMIS Sleep Disturbance Short Form
baseline, 3, 6, and 12 months
Self-Efficacy for Managing Chronic Disease Scale
Tidsramme: baseline, 3, 6, and 12 months
Self-Efficacy for Managing Chronic Disease Scale
baseline, 3, 6, and 12 months
Alcohol and drug use
Tidsramme: baseline, 3, 6, and 12 months
AUDIT-C and DAST-10 (for alcohol and drug use)
baseline, 3, 6, and 12 months

Samarbejdspartnere og efterforskere

Det er her, du vil finde personer og organisationer, der er involveret i denne undersøgelse.

Sponsor

Samarbejdspartnere

Datoer for undersøgelser

Disse datoer sporer fremskridtene for indsendelser af undersøgelsesrekord og resumeresultater til ClinicalTrials.gov. Studieregistreringer og rapporterede resultater gennemgås af National Library of Medicine (NLM) for at sikre, at de opfylder specifikke kvalitetskontrolstandarder, før de offentliggøres på den offentlige hjemmeside.

Studer store datoer

Studiestart (Faktiske)

1. august 2026

Primær færdiggørelse (Anslået)

1. august 2028

Studieafslutning (Anslået)

1. august 2028

Datoer for studieregistrering

Først indsendt

7. august 2026

Først indsendt, der opfyldte QC-kriterier

17. august 2026

Først opslået (Faktiske)

20. august 2026

Opdateringer af undersøgelsesjournaler

Sidste opdatering sendt (Faktiske)

20. august 2026

Sidste opdatering indsendt, der opfyldte kvalitetskontrolkriterier

17. august 2026

Sidst verificeret

1. august 2026

Mere information

Begreber relateret til denne undersøgelse

Nøgleord

Andre undersøgelses-id-numre

  • Veterans Affairs: Augusta

Plan for individuelle deltagerdata (IPD)

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INGEN

IPD-planbeskrivelse

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