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Optimizing Chatbot Reminder Timing in a Chatbot Cessation Service: A Micro-Randomized Trial

16. september 2026 opdateret af: Prof. Wang Man-Ping, The University of Hong Kong

A Micro-Randomized Trial to Optimize the Timing of Weekly Chatbot Reminders for User Engagement in a Chatbot Cessation Service

The goal of this study is to learn whether the timing of weekly chatbot reminders affects user engagement with the chatbot cessation service. Participants enrolled in the routine chatbot cessation service will be included in a micro-randomized trial. The delivery timing of weekly reminders will be randomly assigned across different day types and times of day during the 12-week chatbot cessation service period. The study will use routine chatbot system records to evaluate engagement after reminder delivery, including whether participants respond to the chatbot and how quickly they re-engage with the service.

Studieoversigt

Status

Ikke rekrutterer endnu

Betingelser

Intervention / Behandling

Detaljeret beskrivelse

Sustained user engagement remains a challenge in digital smoking cessation interventions. In this chatbot cessation service, routine weekly AI-generated reminders are used to encourage users to re-engage with chatbot-based smoking cessation support during the 12-week service period. However, the optimal timing for delivering these reminders remains uncertain. This study is an embedded micro-randomized trial conducted within the existing chatbot cessation service. The aim of this study is to evaluate whether the timing of weekly chatbot reminders influences short-term user engagement and to identify optimal reminder delivery schedules. Participants enrolled in the routine chatbot cessation service will be included in the micro-randomized trial through an opt-out approach. The trial will not introduce any additional intervention components, measurements, or study visits beyond the existing chatbot cessation service and follow-up assessments. Participation in the micro-randomized trial will only affect the timing of routine weekly reminders. During the 12-week chatbot cessation service period, excluding the initial welcoming message, the delivery timing of 11 weekly reminders will be randomized across predefined day-type and time-of-day conditions. Reminder strategy will remain unchanged. The primary proximal outcome is meaningful engagement with the chatbot within 24 hours after reminder delivery, as recorded by the chatbot system. Secondary outcomes include reply status, response latency, and meaningful engagement within 48 and 72 hours after reminder delivery. Meaningful engagement is defined as user messages relevant to smoking cessaation. The findings from this study will provide evidence to optimize the timing of routine chatbot reminders and inform future development of optimized reminder strategies and adaptive digital smoking cessation interventions.

Undersøgelsestype

Interventionel

Tilmelding (Anslået)

350

Fase

  • Ikke anvendelig

Kontakter og lokationer

Dette afsnit indeholder kontaktoplysninger for dem, der udfører undersøgelsen, og oplysninger om, hvor denne undersøgelse udføres.

Studiekontakt

  • Navn: Man Ping Wang
  • Telefonnummer: +852 3917 6636
  • E-mail: mpwang@hku.hk

Studiesteder

      • Hong Kong, Hong Kong
        • School of Nursing, The University of Hong Kong
        • Kontakt:
          • Man Ping Wang
          • Telefonnummer: +852 3917 6636
          • E-mail: mpwang@hku.hk

Deltagelseskriterier

Forskere leder efter personer, der passer til en bestemt beskrivelse, kaldet berettigelseskriterier. Nogle eksempler på disse kriterier er en persons generelle helbredstilstand eller tidligere behandlinger.

Berettigelseskriterier

Aldre berettiget til at studere

  • Barn
  • Voksen
  • Ældre voksen

Tager imod sunde frivillige

Ingen

Beskrivelse

Inclusion Criteria:

  • Able to communicate in Chinese (Cantonese)
  • Have access to or are willing to use WhatsApp to access the chatbot cessation service
  • Used any tobacco in the past 30 days (including all types of tobacco products such as cigarette, shisha, electronic cigarettes, and heat-not-burn (HNB))

Exclusion Criteria:

  • Have communication difficulties (either physical or cognitive) that prevent completion of the counselling and assessments
  • Having queries irrelevant to tobacco control

Studieplan

Dette afsnit indeholder detaljer om studieplanen, herunder hvordan undersøgelsen er designet, og hvad undersøgelsen måler.

Hvordan er undersøgelsen tilrettelagt?

Design detaljer

  • Primært formål: Sundhedstjenesteforskning
  • Tildeling: N/A
  • Interventionel model: Enkelt gruppeopgave
  • Maskning: Ingen (Åben etiket)

Våben og indgreb

Deltagergruppe / Arm
Intervention / Behandling
Eksperimentel: Chatbot Cessation Service With Randomized Reminder Timing
Participants will receive the routine chatbot-based smoking cessation service for 12 weeks. Within the service, the delivery timing of weekly chatbot reminders will be repeatedly randomized at weekly decision points across predefined day-type and time-of-day conditions using a micro-randomized trial design. The reminder content and chatbot support provided to participants will remain consistent.
The chatbot cessation service provides digital smoking cessation support through a chatbot platform. Participants receive routine chatbot-based cessation support, including scheduled weekly AI-generated reminders during the 12-week service period. Excluding the initial welcoming message, the timing of the remaining 11 weekly reminders will be repeatedly randomized at weekly decision points across predefined day-type and time-of-day conditions. The randomized component is limited to reminder delivery timing. All participants receive the same chatbot content and support.

Hvad måler undersøgelsen?

Primære resultatmål

Resultatmål
Foranstaltningsbeskrivelse
Tidsramme
Meaningful engagement with chatbot within 24 hours after reminder delivery
Tidsramme: Within 24 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
Meaningful engagement is defined as any reply regarding smoking cessation excluding emoji and simple message like "Hi" within 24 hours after receiving a randomized weekly reminder. Engagement will be automatically recorded by the chatbot system.
Within 24 hours after each randomized reminder delivery during the 12-week chatbot cessation service period

Sekundære resultatmål

Resultatmål
Foranstaltningsbeskrivelse
Tidsramme
Any chatbot reply within 24 hours after reminder delivery
Tidsramme: Within 24 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
Whether participants provide any reply to the chatbot after receiving a randomized weekly reminder, as recorded by the chatbot system.
Within 24 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
Response latency after reminder delivery
Tidsramme: Within 72 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
The time interval between randomized reminder delivery and the participant's first reply to the chatbot within 72 hours after reminder delivery, as recorded by the chatbot system.
Within 72 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
Extended meaningful engagement with chatbot after reminder delivery
Tidsramme: Within 48 and 72 hours after each randomized reminder delivery during the 12-week chatbot cessation service period
Meaningful engagement is defined as any reply regarding smoking cessation excluding emoji and simple message like "Hi" within 48 and 72 hours after receiving a randomized weekly reminder. Engagement will be automatically recorded by the chatbot system.
Within 48 and 72 hours after each randomized reminder delivery during the 12-week chatbot cessation service period

Samarbejdspartnere og efterforskere

Det er her, du vil finde personer og organisationer, der er involveret i denne undersøgelse.

Sponsor

Datoer for undersøgelser

Disse datoer sporer fremskridtene for indsendelser af undersøgelsesrekord og resumeresultater til ClinicalTrials.gov. Studieregistreringer og rapporterede resultater gennemgås af National Library of Medicine (NLM) for at sikre, at de opfylder specifikke kvalitetskontrolstandarder, før de offentliggøres på den offentlige hjemmeside.

Studer store datoer

Studiestart (Anslået)

28. september 2026

Primær færdiggørelse (Anslået)

31. oktober 2027

Studieafslutning (Anslået)

31. december 2027

Datoer for studieregistrering

Først indsendt

11. september 2026

Først indsendt, der opfyldte QC-kriterier

16. september 2026

Først opslået (Faktiske)

17. september 2026

Opdateringer af undersøgelsesjournaler

Sidste opdatering sendt (Faktiske)

17. september 2026

Sidste opdatering indsendt, der opfyldte kvalitetskontrolkriterier

16. september 2026

Sidst verificeret

1. september 2026

Mere information

Begreber relateret til denne undersøgelse

Yderligere relevante MeSH-vilkår

Andre undersøgelses-id-numre

  • Chat to Quit_MRT

Plan for individuelle deltagerdata (IPD)

Planlægger du at dele individuelle deltagerdata (IPD)?

INGEN

Lægemiddel- og udstyrsoplysninger, undersøgelsesdokumenter

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Ingen

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Ingen

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