Senior Support Engineer - AppDynamics

Job Description Summary

• Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users
• Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability, performance, capacity, configuration, security, and adherence to compliance.
• Generating informative IT monitoring reports and dashboards that furnish insights into the condition, patterns, and concerns of the IT landscape, alongside recommending measures for enhancement or rectification.
• Collaborating harmoniously with other Sehati teams and stakeholders to recognize and prioritize IT monitoring prerequisites, aims, and metrics, while also aligning IT monitoring endeavors with business objectives and strategies.
•  Ensuring comprehensive monitoring coverage of all application and service components within the nphies monitoring tool, which includes but is not restricted to tools such as (AppDynamics, Nagios, etc.).

Knowledge and Skills:

• Bachelor’s degree in computer science or engineering
• Knowledge with Monitoring Tools , AppDynamics , Splunk , Nagios
• Work experience as a technical support engineer
• Experiences in Shell scripting
• Experience in SOAP, Rest, API and integration
• Experience in Linux and Windows environments
• Experience in managing databases such as MySQL, MS-SQL, MongoDB.
• Excellent oral and written communication with peers, product teams, management, and customers.
• Ability to work under pressure and flexibility to work out of the working hours to handle urgent incidents/clients’ issues.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.