Socioeconomic Profile and Patient Satisfaction Assessment (Satisfaction)

Socioeconomic Profile and Patient Satisfaction Assessment in an Academic Dental General Clinic

The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.

Study Overview

• Status: Completed
• Conditions: Satisfaction; Dentist-Patient Relations

• Study Type: Observational
• Enrollment (Anticipated): 80

Contacts and Locations

Study Locations

• Brazil
  • Ceará
    • Fortaleza, Ceará, Brazil, 60811-341
      • Fortaleza University

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years to 70 years (Adult, Older Adult)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

• Sampling Method: Probability Sample

Study Population

Patients assisted in the general dental practice clinic at UNIFOR Ceará - Brazil.

Description

Inclusion Criteria:

• Patient registered in Academic of Information System (SIA),
• Patient assisted in the general dental clinic,
• To have 18 years or more or to be parents accompanied,
• Agree with research participation.

Exclusion Criteria:

• To be urgency patient,
• To be the first day of attendance at clinic.

Study Plan

How is the study designed?

Collaborators and Investigators

• Sponsor: Fortaleza University
• Investigators: Principal Investigator: Solange K Saito, PhD, Fortaleza University

Publications and helpful links

Helpful Links

• Fortaleza University

Study record dates

Study Major Dates

• Study Start: April 1, 2006
• Primary Completion (Actual): May 1, 2006
• Study Completion (Actual): June 1, 2006

Study Registration Dates

• First Submitted: May 30, 2008
• First Submitted That Met QC Criteria: June 3, 2008
• First Posted (Estimate): June 4, 2008

Study Record Updates

• Last Update Posted (Estimate): June 4, 2008
• Last Update Submitted That Met QC Criteria: June 3, 2008
• Last Verified: May 1, 2008

More Information

Terms related to this study

• Keywords: Patient satisfaction; Dentist-Patient relations; Answering services
• Other Study ID Numbers: 07-125