Effect of AIDET on Physician-Patient Communication (AIDET)

April 10, 2015 updated by: University of Florida

Does Use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) Method for Physician-patient Communication Improve Patient Satisfaction in a Real World Setting as Measured by Modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Scores?

Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are available but have not yet been tested in the Hospital setting. The purpose of this project is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) communication method improves physician-patient communication. Patient satisfaction data will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) as the primary outcome measure. In addition, a validation of delivery of AIDET communication will be accomplished through administration of questionnaires to patients.

Study Overview

Status

Terminated

Conditions

Intervention / Treatment

Detailed Description

This is a process of change study, which will compare HCAHPS patient satisfaction surveys before and after the Hospitalist receives AIDET physician-patient communication training. Once the Hospitalists agree to participate in the study, they will receive AIDET training by a Studor Group certified trainer. Both before and after the training intervention, Hospitalists' use of the AIDET method will be validated by having patients complete anonymous questionnaires during their hospital stay.

All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and information will be de-identified both in terms of patient and specific Hospitalist. Validation questionnaires will be distributed by administrative staff, and will also be de-identified both in terms of patient and specific Hospitalist.

Study Type

Observational

Enrollment (Actual)

26

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Locations

  • United States
    • Florida
      • Gainesville, Florida, United States, 32611
        • University of Florida

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

14 years to 66 years (Adult, Older Adult)

Accepts Healthy Volunteers

No

Genders Eligible for Study

All

Sampling Method

Non-Probability Sample

Study Population

Physicians: Physicians of the Hospital Medicine Service

Description

Inclusion Criteria:

  • Physicians: All physicians of the Hospital Medicine Service will be invited to participate

Exclusion Criteria:

  • Any invited physicians who refuse to consent

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Observational Models: Ecologic or Community
  • Time Perspectives: Prospective

Cohorts and Interventions

Group / Cohort
Intervention / Treatment
Hospitalists
AIDET Training
Other: Hospitalists
AIDET Training

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Time Frame
HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Patient Satisfaction Scores
Time Frame: 1 year
1 year
AIDET Use Validation via Patient Questionnaires
Time Frame: 1 year
1 year

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

University of Florida

Investigators

  • Principal Investigator: Nila Radhakrishnan, MD, University of Florida
  • Study Chair: Robert Leverence, MD, University of Florida

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start

December 1, 2013

Primary Completion (Actual)

July 1, 2014

Study Completion (Actual)

July 1, 2014

Study Registration Dates

First Submitted

September 17, 2013

First Submitted That Met QC Criteria

September 17, 2013

First Posted (Estimate)

September 20, 2013

Study Record Updates

Last Update Posted (Estimate)

April 13, 2015

Last Update Submitted That Met QC Criteria

April 10, 2015

Last Verified

April 1, 2015

More Information

Terms related to this study

Keywords

Other Study ID Numbers

  • 201200279

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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