- ICH GCP
- US Clinical Trials Registry
- Clinical Trial NCT02783742
Provider-Patient Communication Coaching
October 7, 2021 updated by: Duke University
Teaching Provider Communication Via Coaching to Reduce Burnout
To examine the effect of a coaching intervention on provider burnout and communication
Study Overview
Status
Completed
Conditions
Intervention / Treatment
Detailed Description
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention.
The investigator will survey all providers at Baseline and Follow Up.
Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded.
Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded).
Providers will then be provided feedback by coaches on their communication during these encounters.
Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
Study Type
Interventional
Enrollment (Actual)
859
Phase
- Not Applicable
Contacts and Locations
This section provides the contact details for those conducting the study, and information on where this study is being conducted.
Study Locations
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North Carolina
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Durham, North Carolina, United States, 27705
- Duke University Medical Center
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Participation Criteria
Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.
Eligibility Criteria
Ages Eligible for Study
18 years and older (Adult, Older Adult)
Accepts Healthy Volunteers
No
Genders Eligible for Study
All
Description
Inclusion Criteria:
- Providers and patients at Duke University Medical Center
Exclusion Criteria:
- Younger than 18
- non-English speaking
Study Plan
This section provides details of the study plan, including how the study is designed and what the study is measuring.
How is the study designed?
Design Details
- Primary Purpose: Health Services Research
- Allocation: Randomized
- Interventional Model: Parallel Assignment
- Masking: Single
Arms and Interventions
Participant Group / Arm |
Intervention / Treatment |
---|---|
Experimental: Intervention
Providers in this arm will receive a communication coaching intervention immediately post-randomization.
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Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques.
Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
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Other: Waitlist Control
Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.
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Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques.
Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
|
What is the study measuring?
Primary Outcome Measures
Outcome Measure |
Time Frame |
---|---|
Change in provider burnout, as measured by questionnaire
Time Frame: baseline and follow up, approximately 2 months
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baseline and follow up, approximately 2 months
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Secondary Outcome Measures
Outcome Measure |
Time Frame |
---|---|
change in comfort addressing emotion, as measured by questionnaire
Time Frame: baseline and follow up, approximately 2 months
|
baseline and follow up, approximately 2 months
|
change in self-rated efficiency, as measured by questionnaire
Time Frame: baseline and follow up, approximately 2 months
|
baseline and follow up, approximately 2 months
|
Collaborators and Investigators
This is where you will find people and organizations involved with this study.
Sponsor
Publications and helpful links
The person responsible for entering information about the study voluntarily provides these publications. These may be about anything related to the study.
Study record dates
These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.
Study Major Dates
Study Start (Actual)
June 20, 2016
Primary Completion (Actual)
January 30, 2020
Study Completion (Actual)
January 30, 2020
Study Registration Dates
First Submitted
May 24, 2016
First Submitted That Met QC Criteria
May 24, 2016
First Posted (Estimate)
May 26, 2016
Study Record Updates
Last Update Posted (Actual)
October 11, 2021
Last Update Submitted That Met QC Criteria
October 7, 2021
Last Verified
October 1, 2021
More Information
Terms related to this study
Additional Relevant MeSH Terms
Other Study ID Numbers
- Pro00072714
Plan for Individual participant data (IPD)
Plan to Share Individual Participant Data (IPD)?
NO
This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.
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