Patient Portal Use by Parents of Spanish-Speaking Children

The purpose of this study is to determine whether patient portal access is feasible and useful for Spanish-speaking parents.

Participants will be given an electronic tablet and will be taught how to access their child's medical record and other electronic health resources using the tablet.

Study Overview

• Status: Completed
• Conditions: Patient Engagement
• Intervention / Treatment: Behavioral: Electronic tablet provision with teaching

• Study Type: Interventional
• Enrollment (Actual): 25
• Phase: Not Applicable

Contacts and Locations

Study Locations

• United States
  • North Carolina
    • Chapel Hill, North Carolina, United States, 27599
      • UNC Hospitals

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Child; Adult; Older Adult
• Accepts Healthy Volunteers: Yes
• Genders Eligible for Study: All

Description

Inclusion Criteria:

• Be parent/legal guardians of children receiving care in UNC's Children's Clinics
• Have Spanish as preferred language of individual identifying as primary caregiver
• Have never activated MyChart (patient portal)
• Have internet service at home OR ability to easily access internet service
• Have at least one child under age 13

Exclusion Criteria:

• Medically unstable at time of recruitment

Study Plan

How is the study designed?

Design Details

• Primary Purpose: Health Services Research
• Allocation: N/A
• Interventional Model: Single Group Assignment
• Masking: None (Open Label)

Number of Arms

1

Arms and Interventions

Participant Group / Arm	Intervention / Treatment
Experimental: Electronic tablet; Spanish-speaking parents receive electronic tablet and teaching about use	Behavioral: Electronic tablet provision with teaching; Spanish-speaking parents are provided with an electronic tablet and taught how to use it to access health information for their children.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Percent of Parents Activating Patient Portal	To determine patient portal use.	6 months

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Change in Parent Attitudes Toward Health Information Technology	Parent attitudes and perceptions will be assessed by survey at enrollment and 1 month after intervention. Scale name: Reasons to use more health information technology. Range 3-12. Directionality: Higher scores indicate more favorable attitudes toward health information technology	Baseline, 1 month

Collaborators and Investigators

• Sponsor: University of North Carolina, Chapel Hill

Study record dates

Study Major Dates

• Study Start (Actual): August 2, 2020
• Primary Completion (Actual): December 30, 2022
• Study Completion (Actual): December 30, 2022

Study Registration Dates

• First Submitted: May 27, 2020
• First Submitted That Met QC Criteria: May 27, 2020
• First Posted (Actual): June 1, 2020

Study Record Updates

• Last Update Posted (Actual): March 14, 2023
• Last Update Submitted That Met QC Criteria: March 13, 2023
• Last Verified: March 1, 2022

More Information

Terms related to this study

• Other Study ID Numbers: 19-1545

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No