Effects of SF for CST Protocol in OT Interns

Effects of Specific Feedback Based on an In-depth Assessment Tool for Communication Skills Training Protocol in Occupational Therapy Interns

Specific feedback is considered an important strategy in communication skills training (CST). However, the effects of specific feedback on communication skills have not been comprehensively investigated. Therefore, this study aimed to investigate the effects of specific feedback based on an in-depth assessment tool for CST (CST-SF) in occupational therapy interns' communication skills.

Study Overview

• Status: Completed
• Conditions: Communication; Occupational Therapy
• Intervention / Treatment: Other: specific feedback based on an in-depth assessment tool for communication skills training

Detailed Description

A one-group pretest-posttest study was conducted. Thirty-six interns received CST-SF combined with patient interviews and brief feedback. Each intern completed three interviews with different patients. After the interviews, the interns were given brief feedback based on the Gap-Kalamazoo Communication Skills Assessment Form (GKCSAF) and specific feedback based on the Communication Skills Measure for Therapists. The first and last interviews were assessed by experts, clinical instructors, interns, and patients using the GKCSAF.

• Study Type: Interventional
• Enrollment (Actual): 140
• Phase: Not Applicable

Contacts and Locations

Study Locations

• Taiwan
  • Niaosong Dist
    • Kaohsiung, Niaosong Dist, Taiwan, 833401
      • Chang Gung Medical Hospital

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Child; Adult; Older Adult
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

Description

Inclusion Criteria:

• fourth-year undergraduate students who had started their psychiatry internship

Exclusion Criteria:

• no

Study Plan

How is the study designed?

Design Details

• Primary Purpose: Other
• Allocation: N/A
• Interventional Model: Single Group Assignment
• Masking: None (Open Label)

Number of Arms

1

Arms and Interventions

Participant Group / Arm

Intervention / Treatment

Experimental: CST-SF group; The feedback process was as follows. Feedback was given after each interview, including brief feedback and SF. Brief feedback was provided by the clinical instructor based on the Gap-Kalamazoo Communication Skills Assessment Form immediately after each interview. Within two weeks after the first and second interviews, the interns received SF from experts and clinical instructors based on the Communication Skills Measure for Therapist. The SF of the third interview could not be completed because the internship had ended.

Other: specific feedback based on an in-depth assessment tool for communication skills training; In addition to the specific feedback based on an in-depth assessment tool, four strategies modified from common strategies in the previous studies were incorporated into the intervention protocol, including lecture, patient interview, brief feedback, and self-reflection

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Gap-Kalamazoo Communication Skills Assessment	The Gap-Kalamazoo Communication Skills Assessment (GKCSAF) is widely used in medical education to evaluate communication skills in patient interviews through observation and to provide immediate feedback	Change from Baseline GKCSAF scores at 3 months

Collaborators and Investigators

• Sponsor: Chang Gung Memorial Hospital
• Investigators: Principal Investigator: TZU-TING CHEN, Master, Chang Gung Memorial Hospital and Chang Gung University College of Medicine, Kaohsiung, Taiwan

Publications and helpful links

General Publications

• Gillis AE, Morris MC, Ridgway PF. Communication skills assessment in the final postgraduate years to established practice: a systematic review. Postgrad Med J. 2015 Jan;91(1071):13-21. doi: 10.1136/postgradmedj-2014-132772. Epub 2014 Dec 2.
• van Es JM, Schrijver CJ, Oberink RH, Visser MR. Two-dimensional structure of the MAAS-Global rating list for consultation skills of doctors. Med Teach. 2012;34(12):e794-9. doi: 10.3109/0142159X.2012.709652. Epub 2012 Sep 3.
• Riess H, Kraft-Todd G. E.M.P.A.T.H.Y.: a tool to enhance nonverbal communication between clinicians and their patients. Acad Med. 2014 Aug;89(8):1108-12. doi: 10.1097/ACM.0000000000000287.
• Epstein RM, Street RL Jr. Shared mind: communication, decision making, and autonomy in serious illness. Ann Fam Med. 2011 Sep-Oct;9(5):454-61. doi: 10.1370/afm.1301.
• Fallowfield L, Jenkins V. Effective communication skills are the key to good cancer care. Eur J Cancer. 1999 Oct;35(11):1592-7. doi: 10.1016/s0959-8049(99)00212-9.

Study record dates

Study Major Dates

• Study Start (Actual): August 1, 2020
• Primary Completion (Actual): February 28, 2022
• Study Completion (Actual): July 1, 2022

Study Registration Dates

• First Submitted: July 5, 2022
• First Submitted That Met QC Criteria: July 11, 2022
• First Posted (Actual): July 13, 2022

Study Record Updates

• Last Update Posted (Actual): July 13, 2022
• Last Update Submitted That Met QC Criteria: July 11, 2022
• Last Verified: July 1, 2022

More Information

Terms related to this study

• Keywords: feedback; occupational therapy; communication skills; communication skills training; communication skills assessment; communication skills measure; intern
• Other Study ID Numbers: 202001194B0

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: No

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No