Child HCAHPS: Automated Day of Discharge Survey

May 10, 2022 updated by: Sara Toomey, Boston Children's Hospital

Child HCAHPS: Day of Discharge Survey on an Electronic Interactive Patient Care System

The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.

Study Overview

Status

Terminated

Conditions

Intervention / Treatment

Detailed Description

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups.

To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.

Study Type

Interventional

Enrollment (Actual)

23578

Phase

  • Not Applicable

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Locations

  • United States
    • Massachusetts
      • Boston, Massachusetts, United States, 02115
        • Boston Children's Hospital
    • Ohio
      • Dayton, Ohio, United States, 45404
        • Dayton Children's Hospital

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

No older than 17 years (Child)

Accepts Healthy Volunteers

Yes

Genders Eligible for Study

All

Description

Inclusion Criteria:

  • Their child's hospitalization includes at least one overnight stay

Exclusion Criteria:

  • Their child is aged 18 or older during the hospitalization
  • Their child is hospitalized with a primary psychiatric diagnosis
  • Their child dies during hospitalization
  • Their child is in the hospital as a court/law enforcement patient
  • Their child is a ward of the state
  • Their child was admitted under DCF jurisdiction
  • They are not fluent in English or Spanish

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Primary Purpose: Health Services Research
  • Allocation: Randomized
  • Interventional Model: Parallel Assignment
  • Masking: None (Open Label)

Arms and Interventions

Participant Group / Arm
Intervention / Treatment
Experimental: Child HCAHPS: Automated Administration

Child HCAHPS: Automated day-of-discharge survey

On the day of discharge at the hospital, parents will be contacted to solicit survey responses using patient televisions (GetWell) as follows:

Day 0 (Day of likely discharge): Respondent will be promoted to complete Child HCAHPS on their television as part of the routine discharge process. Respondent will also be asked for their email address to complete post-discharge items and their appropriate contact information will be collected.

Days 2-42: Standard hospital protocol (i.e., mail, email, or IVR) with the post-discharge questions.
Other: Child HCAHPS: Automated day-of-discharge survey
Child HCAHPS surveys will be administered on the day of discharge via an electronic interactive patient care system on inpatient televisions.
No Intervention: Standard Administration of Child HCAHPS
Parents will be contacted to complete Child HCAHPS using the standard protocol for mail, email, or IVR survey administration. The surveys will be administered by the survey vendor contracted by the participating site to administer Child HCAHPS.

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Child HCAHPS Response Rate
Time Frame: up to 1 year
Change in response rate to the Child HCAHPS survey
up to 1 year

Secondary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Child HCAHPS Measure Top-Box Scores
Time Frame: up to 1 year
Change in Child HCAHPS top-box scores (i.e., percent of respondents selecting the most positive response option [0-100%]). Higher top-box scores imply better patient/family experience.
up to 1 year
Patient and respondent characteristics
Time Frame: up to 1 year
Difference in patient/respondent characteristics
up to 1 year

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

Boston Children's Hospital

Collaborators

Dayton Children's Hospital
GetWellNetwork

Investigators

  • Principal Investigator: Sara Toomey, MD, MPH, MPhil, MSc, Boston Children's Hospital, Harvard Medical School

Publications and helpful links

The person responsible for entering information about the study voluntarily provides these publications. These may be about anything related to the study.

General Publications

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

April 10, 2018

Primary Completion (Actual)

April 10, 2022

Study Completion (Actual)

April 10, 2022

Study Registration Dates

First Submitted

February 15, 2018

First Submitted That Met QC Criteria

February 15, 2018

First Posted (Actual)

February 22, 2018

Study Record Updates

Last Update Posted (Actual)

May 12, 2022

Last Update Submitted That Met QC Criteria

May 10, 2022

Last Verified

May 1, 2022

More Information

Terms related to this study

Other Study ID Numbers

  • P00001745
  • U18HS025299 (U.S. AHRQ Grant/Contract)

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

NO

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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