Responsible Gambling Telephone Intervention to High-risk Gamblers by a State-owned Gambling Operator in Sweden.

Responsible Gambling Telephone Intervention to High-risk Gamblers by a State-owned Gambling Operator in Sweden. Effectiveness, User Satisfaction and Acceptability of the Motivational Telephone Intervention of AB Svenska Spel.

The present overall project evaluates an intervention carried out by the Swedish state-owned gambling operator AB Svenska Spel, in order to help high-risk gamblers reduce or quit their gambling. The intervention is a motivational telephone intervention, called by responsible gambling officers trained in motivational interviewing, and who call gamblers who are screened for suspected high-risk gambling practices either through the operator's own records, or because they have voluntarily taken a self-test indicating a hazardous gambling pattern. The present projects evaluates the effectiveness, user satisfaction and acceptability of the intervention, in two parts: 1) A retrospective, register-based follow-up of gamblers reached by the telephone intervention, in comparison to control individuals for whom attempts were made to carry out the same intervention, but who were never successfully reached on telephone. The effectiveness measures include potential changes in gambling level (frequency, level of wagering) post-intervention compared to pre-intervention, as well as occurrence of deposit limits, or voluntary self-exclusion. 2) A prospective web survey study involving individuals reached with the intervention from November, 2020, who - after receiving electronic written information and after providing informed consent - will answer a web survey around 10 days after the intervention, about their attitudes to the telephone intervention, and their self-reported gambling (on the same operator and on other gambling operators), self-limiting interventions and treatment seeking after the intervention. The study will provide important data on the effectiveness of this intervention aiming to reduce high-risk gambling practices, and will be able to study also the risk of gamblers transferring their gambling practices to other operators after a motivational intervention as the present one. Also, as acceptability and user satisfaction of the intervention are crucial for its success over time, these measures are also included in order to improve the understanding or how effective responsible gambling interventions can be implemented by gambling operators with a harm-reducing mission.

Study Overview

• Status: Recruiting
• Conditions: Gambling Disorder; Problem Gambling
• Intervention / Treatment: Behavioral: Motivational telephone intervention

Detailed Description

The project includes two sub-studies:

1. Retrospective study part: intervention group (reached with the telephone intervention) and control group (gamblers attempted to be reached but who were not reached by the telephone intervention). Involves objective gambling data post- and pre-intervention, as derived from the AB Svenska Spel databases. Includes the study period September, 2019-April, 2020. Total N of individuals available: 3,626.

   This study part will also include a sub-analysis, where each individual successfully reached for the motivational telephone call will be compared to a 1:1-matched individual who was not reached (but intended to be reached by the call). Matching is carried out based on the reason for including the individual in the intervention, i.e. either because of a risk screen in a voluntary self-test, or the level of monthly gambling loss. An individual will be matched to a control individual based on the 2,000-SEK interval (approximately 190-Euro inteval) of gambling losses or the inclusion criterion of self-test risk screen.

2. Prospective study part: cohort study of individuals reached with the intervention prospectively from November, 2020, and who provide informed consent. Web survey study which collects data on user satisfaction, acceptability, and self-reported changes in gambling (on the same gambling operator and other gambling operators) post-intervention compared to self-reported gambling prior to the intervention. Data collected after sending the survey on the first business day 10 days after the intervention. Target N 200.

The aims of the study are the following:

1. Retrospective study part: to study 1a) effects of the telephone intervention, with respect to individuals' level of gambling (frequency and total amount), uptake of responsible gambling tools, and enrolment into self-exclusion, during four weeks after the intervention, in comparison to a period of eight weeks prior to the intervention; 1b) whether the objective effects above differed during the period of COVID-19 pandemic in Sweden (week by week throughout March and April, 2020, compared to previous weeks during the study)
2. Prospective study part: to study 2a) participants' subjective attitudes to and experience of the telephone intervention 2b) subjective effects of the intervention on participants' self-reported change in gambling on the same and other operators, and self-reported uptake of self-exclusion

• Study Type: Observational
• Enrollment (Anticipated): 3626

Contacts and Locations

Study Locations

• Sweden
  • Lund, Sweden, 221 00
    • Recruiting
    • Lund University
    • Contact: Anders Håkansson, PhD

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years and older (ADULT, OLDER_ADULT)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

• Sampling Method: Non-Probability Sample

Study Population

Individuals who are gamblers and the AB Svenska Spel sub-section for sports and casino gambling, and who are screened as high-risk gamblers based on an objective measure from the operator or by a voluntary self-test taken by the gambler and indicating a high-risk gambling behavior.

Study population retrospective study part: All individuals aimed for the telephone intervention September, 2019-April, 2020, comparing those who were successfully reached by the intervention, to the control individuals (not reached on telephone),

Study population prospective study part: Individuals who are reached by the telephone intervention from prospective study start I November, 2020, and who receive a text message intervention 10+ days after the intervention (first business day 10 days after the intervention) and who provide informed consent to study participation.

Description

Inclusion Criteria:

• High-risk gambler as perceived by the high-risk gambling screen by the gambling operator (AB Svenska Spel) or by a voluntary self-test

Exclusion Criteria:

• None in the retrospective study. In the prospective study: failure to provide informed consent.

Study Plan

How is the study designed?

Number of groups / cohorts

3

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Motivational intervention - clients reached; Gamblers successfully reached with the motivational telephone intervention.	Behavioral: Motivational telephone intervention; Motivational telephone intervention to high-risk gamblers, aiming to stimulate them to reduce gambling, quit gambling, or to seek peer support or treatment.
Control group: clients not reached for the motivational intervention; Clients aimed to be reached for the same intervention, but who were not reached and therefore were not exposed to the intervention.
Prospective intervention group; Clients subject to the prospective study part (target N 200), who are successfully reached by the intervention from November, 2020, and who provide informed consent to the web survey study. Studied as a cohort without control group, but with the pre-intervention situation as their own control condition.	Behavioral: Motivational telephone intervention; Motivational telephone intervention to high-risk gamblers, aiming to stimulate them to reduce gambling, quit gambling, or to seek peer support or treatment.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Change in gambling frequency.	Change in wagering (any, and frequency) for each of the specific gambling types, during four weeks after the intervention, compared to the eight weeks prior to the intervention.	4 weeks
Change in money wagered	Change in wagering (amounts) for each of the specific gambling types, during four weeks after the intervention, compared to the eight weeks prior to the intervention.	4 weeks
Change in money lost	Change in losses for each of the specific gambling types, during four weeks after the intervention, compared to the eight weeks prior to the intervention.	4 weeks
Occurrence of any self-limiting intervention post-intervention	Occurrence of deposit limits and voluntary self-exclusions post-intervention,during four weeks after the intervention, compared to the eight weeks prior to the intervention.	4 weeks
Change in wagering frequency in both the own operator and other operators	Reduced wagering frequency for each of the specific gambling types, during the approximate 10-day period after the intervention, in gamblers reached with the intervention in the prospective study part (self-reported in survey sent on first business day 10 days after the intervention)	10 days
Change in wagering amounts in both the own operator and other operators	Reduced wagering (amounts) and losses for each of the specific gambling types, during the approximate 10-day period after the intervention, in gamblers reached with the intervention in the prospective study part (self-report in survey sent on first business day 10 days after the intervention)	10 days
Change in gambling losses in both the own operator and other operators, in prospective study part	Gambling losses (amounts) for each of the specific gambling types, during the approximate 10-day period after the intervention, in gamblers reached with the intervention in the prospective study part (survey sent on first business day 10 days after the intervention)	10 days
Occurrence of any self-limiting intervention after the intervention in prospective study part	Occurrence of self-reported voluntary self-exclusions and help-seeking during the approximate 10-day period after the intervention in the prospective study part (self-reported in survey sent on first business day 10 days after the intervention)	10 days

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Gambler's immediate perception of the call	Gambler's self-reported satisfaction (overall) with the call, as responded by telephone to a direct question from the caller, in the retrospective study part	0 days
Gambler's perception of the intervention	Gambler's attitudes to positive and negative effects of the call (feelings of care from the operator and feelings or being annoyed by the call), in the prospective study part (survey sent on first business day 10 days after the intervention)	10 days
Gambler's perception of the intervention's effects on gambling	Gambler's attitudes to the call with respect to subjective effects on gambling (increasing/decreasing) and help-seeking, in the prospective study part.(survey sent on first business day 10 days after the intervention)	10 days

Collaborators and Investigators

• Sponsor: Lund University
• Collaborators: AB Svenska Spel

Study record dates

Study Major Dates

• Study Start (ACTUAL): March 12, 2021
• Primary Completion (ANTICIPATED): October 31, 2021
• Study Completion (ANTICIPATED): November 30, 2021

Study Registration Dates

• First Submitted: November 6, 2020
• First Submitted That Met QC Criteria: November 20, 2020
• First Posted (ACTUAL): November 30, 2020

Study Record Updates

• Last Update Posted (ACTUAL): June 2, 2021
• Last Update Submitted That Met QC Criteria: May 31, 2021
• Last Verified: May 1, 2021

More Information

Terms related to this study

• Keywords: COVID-19; motivational intervention; behavioral addiction; problem gambling; gambling disorder
• Additional Relevant MeSH Terms: Mental Disorders; Disruptive, Impulse Control, and Conduct Disorders; Gambling
• Other Study ID Numbers: omsorgssamtal

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No