Improving Gap Closure Rates Using a Predictive Model

March 24, 2023 updated by: NYU Langone Health
NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Study Overview

Status

Completed

Conditions

Intervention / Treatment

Study Type

Observational

Enrollment (Actual)

34896

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Locations

  • United States
    • New York
      • New York, New York, United States, 10016
        • NYU Langone Health

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

3 years and older (Child, Adult, Older Adult)

Accepts Healthy Volunteers

No

Genders Eligible for Study

All

Sampling Method

Non-Probability Sample

Study Population

Patients in the NYU Langone network

Description

Inclusion Criteria:

  • Patients in the NYU Langone network who are due for gaps in care.

Exclusion Criteria:

  • Patients in the NYU Langone network are not due for gaps in care.

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

Cohorts and Interventions

Group / Cohort
Intervention / Treatment
Call center phone call
Participants randomized to this arm will receive a phone call from the call center reminding them to schedule their appointments.
Other: Participant outreach
Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.
No call center phone call
Participants randomized to this arm will not receive a phone call from the call center reminding them to schedule their appointments.
MyChart message
Participants randomized to this arm will receive an automated MyChart message reminding them to schedule their appointments.
Other: Participant outreach
Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.
No MyChart message
Participants randomized to this arm will not receive an automated MyChart message reminding them to schedule their appointments.

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Time Frame
Gap closure rate
Time Frame: 1 year
1 year

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

NYU Langone Health

Investigators

  • Principal Investigator: Leora Horwitz, MD, NYU Grossman School of Medicine

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

February 9, 2021

Primary Completion (Actual)

February 27, 2022

Study Completion (Actual)

February 27, 2022

Study Registration Dates

First Submitted

March 5, 2021

First Submitted That Met QC Criteria

March 18, 2021

First Posted (Actual)

March 19, 2021

Study Record Updates

Last Update Posted (Actual)

March 28, 2023

Last Update Submitted That Met QC Criteria

March 24, 2023

Last Verified

March 1, 2023

More Information

Terms related to this study

Other Study ID Numbers

  • QI-CIN Gaps Predictive Model

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

NO

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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