The Development of Patient Experience With Nursing Care Scale

The Development of Patient Experience With Nursing Care Scale in China

Nurses are a vital and central part of the health care system, accounting for nearly half of the global health workforce and spending more time with patients than any other medical professionals. Patient experience with nursing care, as a process indicator, reflects the interpersonal aspects of care received and has an important impact on overall experience and satisfaction with hospital care. The results of the previous study showed that the most important predictor of patient satisfaction with hospitals was patient experiences with nursing care.

Since nurses are so deeply and widely involved in patients' care, an instrument with a clear conception definition, systematically developed and psychometrically validated will be extremely valuable in measuring patient experience with nursing care, so as to collect and analyze patient feedback toward nursing services, and push the quality improvement according to the preferences, needs and values of the healthcare recipients.

This study, therefore, aimed to develop construct and validate a comprehensive and internally consistent instrument to measure patient experience with nursing care in the Chinese hospital setting.

Study Overview

• Status: Not yet recruiting
• Conditions: Nurse-Patient Relations; Patient Experience
• Intervention / Treatment: Other: no intervention

• Study Type: Observational
• Enrollment (Anticipated): 1000

Contacts and Locations

• Study Contact: Name: Yuxia Zhang; Phone Number: 13816881925; Email: zhang.yx@aliyun.com

Study Locations

• China
  • Shanghai, China, 200032
    • 180 Fenglin Road

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years to 80 years (ADULT, OLDER_ADULT)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

• Sampling Method: Non-Probability Sample

Study Population

Eligible inpatients will be invited to participate the study. For anonymity, participants will be are identified with the letter P followed by a number

Description

Inclusion Criteria:

1. had been hospitalized for 2 days or more;
2. able to speak and understand Chinese.

Exclusion Criteria:

patients with cognitive impairment.

Study Plan

How is the study designed?

Number of groups / cohorts

1

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Inpatient; This study is a cross-sectional study and no intervention will be involved	Other: no intervention; This is a cross-sectional study, and no intervention will be included

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
patient experience with nursing care	how often patient experience with each nursing service by using a Likert-type scale ranging from 1 (never) to 5 (always). For each item, the patients will be offered the option of indicating whether it is not relevant.	September. 2021

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
patient satisfaction with nursing care	patients will be asked one more questions regarding their satisfaction toward nursing care 'All in all, are you satisfied with the nursing care you received at the hospital?', with a ten-point response option ranging from 1-10 (with 1 labeled "not at all satisfied" and 10 labeled "to a very large extent satisfied").	September. 2021

Collaborators and Investigators

• Sponsor: Shanghai Zhongshan Hospital

Study record dates

Study Major Dates

• Study Start (ANTICIPATED): August 1, 2021
• Primary Completion (ANTICIPATED): December 1, 2021
• Study Completion (ANTICIPATED): March 1, 2022

Study Registration Dates

• First Submitted: August 8, 2021
• First Submitted That Met QC Criteria: August 8, 2021
• First Posted (ACTUAL): August 10, 2021

Study Record Updates

• Last Update Posted (ACTUAL): August 10, 2021
• Last Update Submitted That Met QC Criteria: August 8, 2021
• Last Verified: August 1, 2021

More Information

Terms related to this study

• Keywords: patient experience; scale; nursing care
• Other Study ID Numbers: B2020-074R

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: YES
• IPD Plan Description: We will share sociodemographic characteristics (For anonymity, participants are identified with the letter P followed by a number) and patient experience data of patients to other researchers when asked
• IPD Sharing Supporting Information Type: STUDY_PROTOCOL; SAP; ICF; ANALYTIC_CODE; CSR

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No