Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France (CSNP68)

The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.

Study Overview

• Status: Completed
• Conditions: Unscheduled Care
• Intervention / Treatment: Other: Phone questionnaire

Detailed Description

Conduct of research:

Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire.

If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.

• Study Type: Observational
• Enrollment (Actual): 100

Contacts and Locations

Study Locations

• France
  • Haut-Rhin
    • Mulhouse, Haut-Rhin, France, 68100
      • GHRMSA

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Adult; Older Adult
• Accepts Healthy Volunteers: N/A

• Sampling Method: Non-Probability Sample

Study Population

Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center.

Description

Inclusion Criteria:

• Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
• Referral to the Unscheduled Care Center by the Emergency Call Center

Non-inclusion criteria:

• Patient who does not answer phone within 30 days of call to the Emergency Call Center
• Patient who refuses to participate in the study
• Call for someone other than him or herself (except when a parent calls for his or her minor child)

Study Plan

How is the study designed?

Number of groups / cohorts

1

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center	Other: Phone questionnaire; Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Phone questionnaire	Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted. Information will be collected on: time and day of the call to the Emergency call center; reason for call; understanding of the instructions given by the call center agent; delay between the call to the Emergency call centre and the visit to the care facility; and, if applicable, the reason why the patient did not go to the UCC.	Up to 30 days following the call to the Emergency call center

Collaborators and Investigators

• Sponsor: Groupe Hospitalier de la Region de Mulhouse et Sud Alsace

Publications and helpful links

Helpful Links

• Study results

Study record dates

Study Major Dates

• Study Start (Actual): May 17, 2023
• Primary Completion (Actual): June 13, 2023
• Study Completion (Actual): June 13, 2023

Study Registration Dates

• First Submitted: April 19, 2023
• First Submitted That Met QC Criteria: April 19, 2023
• First Posted (Actual): April 28, 2023

Study Record Updates

• Last Update Posted (Actual): November 20, 2025
• Last Update Submitted That Met QC Criteria: November 17, 2025
• Last Verified: October 1, 2023

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Pathologic Processes; Disease Attributes; Emergencies
• Other Study ID Numbers: GHRMSA 1290

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No