Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction

March 20, 2024 updated by: Li Huan, Universiti Tunku Abdul Rahman

Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction With Primary Health Services

This study investigated whether health promotion intervention can effectively affect patients' satisfaction with primary health care services through questionnaire survey.

Study Overview

Status

Recruiting

Conditions

Intervention / Treatment

Detailed Description

The world Health Organization in the 21st century Health Strategy plans new Vision for Human Health and Health Promotion proposed that the main way to maintain human health in the 21st century is health education. Health promotion is an important part of primary health care and the preferred strategy to solve public health problems. Evaluation of patient satisfaction is a key determinant of medical quality and has become an important issue in the evaluation of medical system. The purpose of this study was to explore the effectiveness of health promotion intervention in improving patients' satisfaction with primary health services, explore effective measures for improving patient satisfaction in different regions, and promote the rapid and balanced development of primary health services.

Design：Due to the large difference in economic conditions among different regions of Xi 'this study is divided into two parts:

Phase I: investigation in the main urban area of Xi 'an, understanding the current status of primary health services in the main urban area, and exploring the impact of health promotion on patient satisfaction.

Using Multi stage sampling, 1. Simple random method (clinic), 12 were selected from all primary health care institutions in the main urban area of Xi 'an. 2. Systematic random sampling (patients). Of the 12 institutions sampled, A systematic allocation was used to choose patient based on their registration number. Patients with odds number were assigned to the intervention group, even number was assigned to the control group using the flip coin method. Patients in the intervention group received health promotion interventions, while patients in the control group only received daily greetings. The patients' satisfaction was assessed before and after the intervention and the effectiveness of the intervention was discussed.

Phase II: Research the economically underdeveloped areas outside the main urban area of Xi 'an.

The experience of Phase I was analyzed, intervention measures were improved, an appropriate sample size was selected with the same method as in the first phase, social demographic characteristics of patients and patient satisfaction were measured before and after the investigation, the satisfaction status of patients outside the main urban area of Xi 'an on primary health services was learned, and effective intervention measures were summarized. Finally, to promote the optimal allocation of medical resources in Xi 'an and improve the fairness and accessibility of primary medical services in Xi 'an.

Study Type

Interventional

Enrollment (Estimated)

350

Phase

  • Not Applicable

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Contact

Study Contact Backup

Study Locations

  • China
    • Shanxi
      • Xi'an, Shanxi, China, 712000

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

18 years and older (Adult, Older Adult)

Accepts Healthy Volunteers

Yes

Description

Inclusion Criteria:

  • 18 years of age or older
  • Being able to read and write in Chinese
  • Owning a smartphone and knowing how to use WeChat
  • Clear consciousness, can communicate normally, can understand the questionnaire correctly.

Exclusion Criteria:

·Patients with mental disorders, cognitive impairment, severe and terminal illness were unable to cooperate with this study.

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Primary Purpose: Health Services Research
  • Allocation: N/A
  • Interventional Model: Single Group Assignment
  • Masking: None (Open Label)

Arms and Interventions

Participant Group / Arm
Intervention / Treatment
Other: Health promotion
Health education and popularization of science
Other: Health education
Intervention is achieved through health education. Analyze the factors that may affect patients' satisfaction with primary medical services through existing data, and carry out targeted health education.

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Patient satisfaction after the intervention by using PSQ 18 questionnaires
Time Frame: 6 months
When contacting the patient for the first time, add the patient's WeChat account and ask the patient to follow the health intervention subscription number. The patient who follows the subscription account can read the intervention materials and watch the intervention videos anytime and anywhere and can also leave the comments and questions. They will also be encouraged to check the text messages and messages previously sent through WeChat subscription accounts, interact with investigators individually through WeChat personal information platform, and discuss with other patients in WeChat groups Participants can seek help through WeChat personal information platform or by phone at any time. We release at least one health intervention data every week, and contact the people being interfered to ensure that the intervention is effective.
6 months

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

Universiti Tunku Abdul Rahman

Investigators

  • Principal Investigator: MON MIN SWE KYE, DR, Tunku Abdul Rahman University

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

April 10, 2022

Primary Completion (Estimated)

October 1, 2024

Study Completion (Estimated)

December 1, 2024

Study Registration Dates

First Submitted

March 16, 2022

First Submitted That Met QC Criteria

May 18, 2022

First Posted (Actual)

May 20, 2022

Study Record Updates

Last Update Posted (Actual)

March 22, 2024

Last Update Submitted That Met QC Criteria

March 20, 2024

Last Verified

March 1, 2024

More Information

Terms related to this study

Other Study ID Numbers

  • Drweijie

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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