Study to Evaluate Satisfaction Using Personal Health Wallet Service

Multi-centered Study to Evaluate Patient Satisfaction and Work Efficiency of Medical Staff When Using Personal Health Wallet Service for Emergency Situation

The investigators developed the service showing patient health record altogether which is managed by each hospital separately and recording the patient health information based on mobile application. This study is a multi-centered study involving three hospitals, providing services to patients, care givers and medical staffs. After the participants use this service, the investigators evaluate the effectiveness and satisfaction of this service through questionnaires and in-depth interviews.

Study Overview

• Status: Completed
• Conditions: Emergencies
• Intervention / Treatment: Other: Personal health wallet service for emergency situation

Detailed Description

• Background: In emergency situations there are difficulties for treatment in that patient health records are not immediately provided because patient information is separately managed by each hospital. Another reason for the difficulty is that if the patients don't know their personal health record, they can't inform medical staffs of it. In addition, the increase of emergency situation of the chronically ill is also problematic. And patients have a growing desire for their health information. In this situation, the investigators developed the service showing patient health record altogether which is managed by each hospital separately and recording the patient health information based on mobile application.
• Objective: This study evaluates the effectiveness and satisfaction of the developed service in the emergency situation
• Design: Mixed method(questionnaires and interview)
• Setting: In the Department of Emergency at the Samsung Medical Center, the Asan Medical Center, the Dong-A Medical Center, and cooperative hospitals
• Enrollment: 1,000 patients(care givers) and about 12 medical staffs

• Intervention

  1. Patients or care givers

     1. 1,000 patients(care givers) are enrolled and use the personal health wallet service.
     2. The participants fill out questionnaire to evaluate the service
     3. Some of them are invited for an in-depth interview.

  2. Medical staffs

     1. About 12 medical staffs are enrolled and use the personal health wallet service.
     2. After that, the medical staffs are invited for an in-depth interview.

• Study Type: Interventional
• Enrollment (Actual): 1010
• Phase: Not Applicable

Contacts and Locations

Study Locations

• Korea, Republic of
  • Seoul, Korea, Republic of
    • Samsung Medical Center

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 19 years and older (Adult, Older Adult)
• Accepts Healthy Volunteers: Yes
• Genders Eligible for Study: All

Description

Inclusion Criteria:

1. SUS-based usability assessment and survey

   • Patient and caregivers of emergency room at Samsung Medical Center
   • Adults over 19 years old.
   • Those who voluntarily agreed to participate in the research
   • Patients who are past the acute period and in stable condition can agree with them

2. Interview

   • Users of the personal health wallet service for emergency situations among patients and caregivers in the emergency room of Samsung Medical Center
   • Medical staffs at Samsung Medical Center and associated hospitals
   • Adults over 19 years old.
   • Those who voluntarily agreed to participate in the research

Exclusion Criteria:

1. SUS-based usability assessment and survey

   • Anyone who disagrees with this study
   • Patients who are not conscious when leaving the emergency room, patients who are not aware of or are not aware of their orientation, patients who are not aware of their level of awareness, or people who are in shock or in deep shutdown situations) (Even in the above cases, caregivers can be included in the clinical trial target if they are present. )

2. Interview

   • Patient is the same as SUS based usability assessment and exclusion criteria for survey participants
   • In the case of medical staffs, those who do not agree with this study

Study Plan

How is the study designed?

Design Details

• Primary Purpose: Other
• Allocation: Randomized
• Interventional Model: Parallel Assignment
• Masking: None (Open Label)

Number of Arms

2

Arms and Interventions

Participant Group / Arm	Intervention / Treatment
Experimental: Patients(Care givers); 1,000 patients(caregivers) are enrolled and use the personal health wallet service.; They fill out questionnaire to evaluate the service; Some of them are invited for an in-depth interview.	Other: Personal health wallet service for emergency situation; Patients(caregivers) and medical staffs will be provided the personal health wallet service and evaluate the effectiveness and satisfaction for the service.
Experimental: Medical staffs; 12 medical staffs are enrolled and use the personal health wallet service.; After that, they are invited for an in-depth interview.	Other: Personal health wallet service for emergency situation; Patients(caregivers) and medical staffs will be provided the personal health wallet service and evaluate the effectiveness and satisfaction for the service.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health care for emergency situations	SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health care for emergency situations. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0~100 and the higher the score, the higher the satisfaction level.	2 month for enrollment and study

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
A qualitative study on the satisfaction of patients(caregivers) and medical staffs through interviews	A qualitative study on the satisfaction of patients(caregivers) and medical staffs through interviews	2 month for enrollment and study

Collaborators and Investigators

• Sponsor: Samsung Medical Center
• Investigators: Principal Investigator: Taerim KIM, Samsung Medical Center

Publications and helpful links

General Publications

• Kim SM, Kim T, Cha WC, Lee JH, Kwon IH, Choi Y, Kim JS. User Experience of Mobile Personal Health Records for the Emergency Department: Mixed Methods Study. JMIR Mhealth Uhealth. 2020 Dec 15;8(12):e24326. doi: 10.2196/24326.

Study record dates

Study Major Dates

• Study Start (Actual): October 1, 2019
• Primary Completion (Actual): November 29, 2019
• Study Completion (Actual): November 29, 2019

Study Registration Dates

• First Submitted: November 26, 2019
• First Submitted That Met QC Criteria: November 26, 2019
• First Posted (Actual): November 27, 2019

Study Record Updates

• Last Update Posted (Actual): December 3, 2019
• Last Update Submitted That Met QC Criteria: December 1, 2019
• Last Verified: November 1, 2019

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Pathologic Processes; Disease Attributes; Emergencies
• Other Study ID Numbers: 2019-07-066-006

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No