Acceptability, Barriers and Facilitators of a Communication Tool in Hospital Settings

Acceptability of a Communication Tool Using Bedside Magnetized Posters, as Well as Barriers and Facilitators to Its Use.

The presence of appropriate systems to promote good communication within the care team is one of the ten important characteristics identified for effective interdisciplinary work. However, the current communication systems at the Eastern Townships University Health and Social Services Centre of the Sherbrooke University Hospital (SUH), an hospital setting in Sherbrooke (Quebec, Canada), are numerous, scattered and difficult to identify quickly. The bedside magnetized posters were developed to address this issue. The use of this kind of tool should improve teamwork, communication, and patient care. As the bedside magnetized posters are now well established on the stroke and geriatric units at the SUH, it is essential to evaluate their acceptability by staff members. In addition, identifying the barriers and facilitators to their use will support the team for eventual deployment in other care environments at the SUH.

Study Overview

• Status: Completed
• Conditions: Communication, Multidisciplinary
• Intervention / Treatment: Other: focus group; Other: electronic survey

Detailed Description

The objectives of the study are:

1. To describe the acceptability of magnetic posters by staff members in the Neurology Department - Stroke Unit, where they are already well established, and in the Geriatric Department, where they are newly introduced.
2. To identify barriers and facilitators to the use of magnetic posters to assist the team in an eventual deployment in other care environments at SUH.

Methods

A mixed sequential design will be used (quantitative, qualitative and observational). The study population will be staff working with inpatients in the neurology-stroke and geriatric units of SUH. Staff meeting the eligibility criteria will be invited to complete an electronic survey on the acceptability of the magnetic posters. The survey will consist of 15 closed questions relating to the use of the magnetic posters (e.g. frequency of poster consultation) and its acceptability (e.g. ease of use, poster content), one open question to gather suggestions for improving the tool and 6 socio-demographic questions. The survey will take approximately 10-15 minutes to complete, and responses will be recorded on the Research Centre on Aging's RedCap server for later analysis.

Also, a member of the research team will carry out observations on the neurology-stroke and geriatric units for one half-day, in order to collect data concerning, among other things, how the posters are used (e.g. where are the posters available to staff, which posters are used) and the characteristics of the patients for whom the posters are used.

Finally, two semi-structured group interviews, one for the neurology-stroke unit and one for the geriatric unit, will be facilitated by a member of the research team. Each group will be made up of 6 to 8 employees from a variety of professions, in order to be representative of the population under study and will last 30-60 minutes. The focus groups will address the facilitators and barriers to poster use for each respective unit. Discussions will be recorded and verbatims will be kept for later analysis.

• Study Type: Observational
• Enrollment (Actual): 41

Contacts and Locations

Study Locations

• Canada
  • Quebec
    • Sherbrooke, Quebec, Canada, J1H 5N4
      • CIUSSS de l'Estrie CHUS

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Adult; Older Adult
• Accepts Healthy Volunteers: Yes

• Sampling Method: Non-Probability Sample

Study Population

The study population will consist of staff members working with people hospitalized in the neurology-stroke and geriatric units of SUH. The sample will be made up of various types of professionals such as nurses, beneficiary attendants, physicians, residents, physiotherapists, occupational therapists, speech therapists, nutritionists, social workers, as well as people assigned to housekeeping and user transportation. If student nurses are present on these units at the time of recruitment, they may also be asked to participate.

Description

Inclusion Criteria:

• adults aged 18 and over
• employed by the SUH and working on stroke and geriatric units

Exclusion Criteria:

• none

Study Plan

How is the study designed?

Number of groups / cohorts

1

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Staff on the neurology and geriatric units; Staff that will participate in the electronic survey (N=100) and focus group (N=6-8)	Other: focus group; Two semi-structured group interviews, lasting 30-60 minutes, on facilitators and barriers to poster use by staff members (N=6-8).; Other: electronic survey; An electronic survey of 15 closed questions on the acceptability of the magnetic posters (N=100).

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Acceptability	questions on acceptability of the magnetic posters will be asked in the electronic survey	From the time the participants begin the electronic survey to the time their answers are sent off (approx. 15 to 20 minutes). There are no cut-off points for this outcome
Barriers and facilitators	questions on barriers and facilitators to poster use will be asked during the focus group	This outcome will be measured during the participants' focus group, which should have a duration of approx. 60 minutes. There are no cut-off points for this outcome

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Questionnaire on the use of the magnetic posters	during the observational half-day, how the posters are used (where they are used and which posters are used) in the stroke and geriatric units will be collected	This outcome will be measured during the observational half-day, which should have a duration of approx. 4 hours. There are no cut-off points for this outcome
Characteristics of the patients	This outcome will be measured during the observational half-day, which should have a duration of approx. 4 hours.	This outcome will be measured during the observational half-day, which should have a duration of approx. 4 hours. There are no cut-off points for this outcome

Collaborators and Investigators

• Sponsor: Université de Sherbrooke
• Collaborators: Fondation Vitae
• Investigators: Principal Investigator: Marie-Helene Milot, PhD, Université de Sherbrooke

Study record dates

Study Major Dates

• Study Start (Actual): January 17, 2024
• Primary Completion (Actual): July 5, 2024
• Study Completion (Actual): July 5, 2024

Study Registration Dates

• First Submitted: June 30, 2023
• First Submitted That Met QC Criteria: August 8, 2023
• First Posted (Actual): August 14, 2023

Study Record Updates

• Last Update Posted (Estimated): December 5, 2024
• Last Update Submitted That Met QC Criteria: December 3, 2024
• Last Verified: April 1, 2024

More Information

Terms related to this study

• Keywords: communication; multidisciplinary; hospital settings
• Other Study ID Numbers: 2024-5186

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No