Mobile Chat Service for Parents of Children in Pediatric Emergency Room

Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).

Main questions it aims to answer are:

• Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?

• Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

  60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.

  10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Study Overview

• Status: Recruiting
• Conditions: Emergency Medicine; Medical Informatics; Pediatric Emergency Medicine
• Intervention / Treatment: Behavioral: Information provided; Behavioral: Control

Detailed Description

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.

Main questions it aims to answer are:

• Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
• Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

Design :

60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.

5 out of 30 participants of each group will be interviewed about their satisfaction with service.

10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

• Study Type: Interventional
• Enrollment (Estimated): 60
• Phase: Not Applicable

Contacts and Locations

• Study Contact: Name: Minha Kim, MD; Phone Number: 82-2-3410-2061; Email: mhh.kim@samsung.com

Study Locations

• Korea, Republic of
  • Gangnam
    • Seoul, Gangnam, Korea, Republic of, 06351
      • Recruiting
      • Samsung Medical Center
      • Contact: Won Chul Cha, Dr; Phone Number: +82-2-6009-5614; Email: wc.cha@samsung.com
      • Contact: Minha Kim, Master; Phone Number: +82-2-6009-5614; Email: dokidoki9001@gmail.com

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Adult; Older Adult
• Accepts Healthy Volunteers: Yes

Description

Inclusion Criteria:

• Age ≥ 18 years
• Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
• Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
• Those who voluntarily agreed to participate in the study.

Exclusion Criteria:

• Those who didn't consent to participate in the study.
• Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
• Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.

Study Plan

How is the study designed?

Design Details

• Primary Purpose: Health Services Research
• Allocation: Randomized
• Interventional Model: Parallel Assignment
• Masking: None (Open Label)

Number of Arms

2

Arms and Interventions

Participant Group / Arm	Intervention / Treatment
Experimental: Information provided; Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information.	Behavioral: Information provided; get information at every stage of care in emergency room
Experimental: Control; Participants are invited to the chat room and they can get information when they request it.	Behavioral: Control; Information is only provided when participants request it.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge	ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.	Discharge time, 6 hours on average from arriving emergency room.

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Interview for participants	Interview on the experience and satisfaction of using mobile chatbot services	After leaving the emergency room visit, within 48hours

Other Outcome Measures

Outcome Measure	Measure Description	Time Frame
Questions to nurse	The nurse in charge counts the number of questions received from participants.	average of 6 hours from the time participants arrived at the emergency room to discharge.
Interview for nurse	Interviewing whether chatbot services lower their tasks	After work, within 48hours after nursing participants.

Collaborators and Investigators

• Sponsor: Samsung Medical Center
• Investigators: Study Director: Wonchul Cha, PhD, Samsung Medical Center

Publications and helpful links

Helpful Links

• ED CAHPS survey and guideline

Study record dates

Study Major Dates

• Study Start (Actual): July 20, 2023
• Primary Completion (Estimated): October 31, 2023
• Study Completion (Estimated): October 31, 2023

Study Registration Dates

• First Submitted: August 1, 2023
• First Submitted That Met QC Criteria: August 15, 2023
• First Posted (Actual): August 21, 2023

Study Record Updates

• Last Update Posted (Actual): August 21, 2023
• Last Update Submitted That Met QC Criteria: August 15, 2023
• Last Verified: July 1, 2023

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Pathologic Processes; Disease Attributes; Emergencies
• Other Study ID Numbers: TMI

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No