The Benefits of Telephone Follow-up (TFU) (TFU)

The Benefits of Telephone Follow-Up After a Mental Health Assessment in an Emergency Department

This study will investigate the impact of a brief telephone follow-up following a mental health assessment in the emergency department. The purpose of the telephone call will be to provide psycho-education, clarify any questions and reinforce discharge planning.

Study Overview

• Status: Recruiting
• Conditions: Mental Health Issue
• Intervention / Treatment: Behavioral: Telephone Follow-up

Detailed Description

This is a randomized controlled trial. The experimental group will receive a phone call within 72 hours of discharge to provide psycho education, clarify any questions they may have and to reinforce discharge plans made in the ED. The control group will not receive this phone call. Within 30 days of discharge, both groups will receive a phone call to collect data on treatment compliance including medication and follow-up adherence and if any additional visits to the Emergency Department were necessary.

• Study Type: Interventional
• Enrollment (Anticipated): 75
• Phase: Not Applicable

Contacts and Locations

• Study Contact: Name: Alana E Prejet, BScPN, BA; Phone Number: 204-999-8882; Email: prejetae05@brandonu.ca
• Study Contact Backup: Name: Phillip Goernert, PhD; Phone Number: 204-571-8507; Email: goernertp@brandonu.ca

Study Locations

• Canada
  • Manitoba
    • Winnipeg, Manitoba, Canada, R2H 2A6
      • Recruiting
      • St. Boniface Hospital
      • Contact: Alana E Prejet, BScPN; Phone Number: 204.235.3053; Email: prejetae05@brandonu.ca

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 16 years and older (Adult, Older Adult)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

Description

Inclusion Criteria

• Discharged from the ED
• Age of majority
• Competent.

Exclusion Criteria

• Incompetent,
• Under 18
• Admitted to the hospital

Study Plan

How is the study designed?

Design Details

• Primary Purpose: Supportive Care
• Allocation: Randomized
• Interventional Model: Parallel Assignment
• Masking: Single

Number of Arms

2

Arms and Interventions

Participant Group / Arm	Intervention / Treatment
Placebo Comparator: Control; Post-test satisfaction	Behavioral: Telephone Follow-up; Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.
Experimental: Experimental; Treatment and satisfaction	Behavioral: Telephone Follow-up; Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Emergency Department readmission rates	Does a telephone call reduce readmission rates?	30 days.

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Satisfaction with care in the Emergency Department using a 7 point Likert Scale as a function of the telephone follow up.	Various measures of satisfaction in care provided in Emergency Department. Higher scores indicate higher satisfaction.	30 days.
Adherence to pharmacological interventions and follow-up appointments.	Adhering to pharmacological interventions and follow-up appointments by self rating on a 7 point Likert Scale. Higher scores indicate greater adherence to treatment adherence.	30 days.
Understanding of Treatment plan	Assessing if the participant believes they have a good understanding of their care plan by self rating on a 7 point Likert Scale. Higher scores indicate greater understanding of treatment plan.	30 days.

Collaborators and Investigators

• Sponsor: Brandon University
• Investigators: Principal Investigator: Alana E Prejet, BScPN, BA, Brandon University

Study record dates

Study Major Dates

• Study Start (Actual): August 2, 2022
• Primary Completion (Anticipated): August 1, 2023
• Study Completion (Anticipated): August 1, 2023

Study Registration Dates

• First Submitted: February 23, 2021
• First Submitted That Met QC Criteria: March 9, 2021
• First Posted (Actual): March 11, 2021

Study Record Updates

• Last Update Posted (Actual): August 8, 2022
• Last Update Submitted That Met QC Criteria: August 4, 2022
• Last Verified: August 1, 2022

More Information

Terms related to this study

• Keywords: Telephone follow up
• Other Study ID Numbers: BrandonU

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: No

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No