The Effect of Web-Based Conflict Resolution Training Applied to Intensive Care Nurses

March 18, 2026 updated by: Özlem Canbolat, Gazi University

The Effect of Web-Based Conflict Resolution Training Applied to Intensive Care Nurses on the Conflict Resolution Skills of Nurses

This study will be conducted in a randomized parallel controlled experimental study design to determine the effect of web-based conflict resolution training to be applied to intensive care nurses on the conflict resolution skills of nurses.

The study will be conducted with 46 nurse (23 intervention, 23 control groups) working in the Intensive Care Units of an University Hospital between May 2025 and September 2026.

Web-based conflict resolution training program will be applied to the intervention group for 2 week.No application will be made to the control group. The data collection tools in the study are the Identifier Information Form, Conflict Resolution Scale, and Satisfaction Survey for Web-Based Conflict Resolution Training.

Study Overview

Status

Completed

Conditions

Intervention / Treatment

Study Type

Interventional

Enrollment (Actual)

46

Phase

  • Not Applicable

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Locations

  • Turkey (Türkiye)
    • Çankaya
      • Ankara, Çankaya, Turkey (Türkiye), 06560
        • Gazi University

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

  • Adult
  • Older Adult

Accepts Healthy Volunteers

No

Description

Inclusion Criteria:

  • Being 18 years of age or older
  • Having worked in intensive care for at least six months
  • Having access to the internet
  • Able to use the internet
  • Agree to participate in the study

Exclusion Criteria:

  • Having a high school or associate degree,
  • Having been temporarily assigned to an intensive care unit.
  • Leaving the research voluntarily,
  • Not completing the training sessions,
  • Not participating in the activities in the Training Modules.

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Primary Purpose: Health Services Research
  • Allocation: Randomized
  • Interventional Model: Parallel Assignment
  • Masking: Single

Arms and Interventions

Participant Group / Arm
Intervention / Treatment
Experimental: Application group
After the purpose of the study and the method of application are explained to the intensive care nurses, the "Introductory Information Form", and Conflict Resolution Scale will be applied. Web-based conflict resolution training program will be applied to the intervention group for 2 week. The Conflict Resolution Scale will be repeated at the end of Web-based conflict resolution training program.The Web-Based Conflict Resolution Training Satisfaction Survey will be administered to the intervention group along with the post-test, which will question their satisfaction with the conflict resolution training program.
Other: Web-based conflict resolution training program

Researchers developed the content of the web-based conflict resolution training program. First, ten experts were consulted to check the program's clarity and suitability. Second, the program was revised and finalized according to the experts' feedback.

A web page was obtained from the World Wide Web (www) by using hosting and domain services. Technical support and consultancy were received from a professional web design company during the implementation of the website. The content of the training program, for which expert opinions were obtained, was transferred to the web page. Web-based conflict resolution training program will be applied to the intervention group for 2 week.
No Intervention: Control Group
After explaining the purpose of the study and the way it was applied to patients in the control group, Introductory Information Form, and The Conflict Resolution Scale will be applied. No application will be made to the control group. The control group will be reapplied The Conflict Resolution Scale after two week the pretest.

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Conflict Resolution Scale
Time Frame: The Conflict Resolution Scale will be applied for pretest. The Conflict Resolution Scale will be reapplied after two week the pretest.
Scores from the scale range from 55 to 220, and the higher the score, the higher conflict resolution skill level.
The Conflict Resolution Scale will be applied for pretest. The Conflict Resolution Scale will be reapplied after two week the pretest.

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

Gazi University

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

May 25, 2025

Primary Completion (Actual)

September 30, 2025

Study Completion (Actual)

September 30, 2025

Study Registration Dates

First Submitted

May 25, 2025

First Submitted That Met QC Criteria

May 25, 2025

First Posted (Actual)

June 3, 2025

Study Record Updates

Last Update Posted (Actual)

March 19, 2026

Last Update Submitted That Met QC Criteria

March 18, 2026

Last Verified

March 1, 2026

More Information

Terms related to this study

Keywords

Additional Relevant MeSH Terms

Other Study ID Numbers

  • E-77082166-302.08.01-1131600

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

UNDECIDED

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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