Impact of Automated Calls on Pediatric Patient Attendance in Chile (Health Call)
Health Call: A Randomized Control Trial of Interactive Automated Reminder Calls to Reduce Failure to Attend Rates at an Urban Referral Hospital in Chile
Missed health care appointments present a serious challenge to patient care. Especially in government funded health systems like that of Chile, missed appointments can lead to delayed care, wasted resources, and escalating costs.
This private-public-research collaboration seeks to provide a rigorous, practical evaluation of a new patient reminder system, evaluate how health beliefs impact patient attendance, and capture the potential for scaling up this or other health technology systems. Using a mixed-methods approach this study will provide contextualized, triangulated analysis of pediatric patient attendance in Chile.
調査の概要
詳細な説明
The Health Call study is divided into two phases. The first phase is a randomized controlled trial and side-by- side cost-benefit analysis. Enrolled guardians of pediatric patients will complete a questionnaire at the point of referral and then be randomized to intervention, the automated reminder system, or no reminder. The investigators will then monitor attendance status at their subsequent appointment and evaluate whether the appointment reminders affected attendance as well as the cost-benefit ratio of using the reminder system.
The second phase will involve interviewing guardians and healthcare professionals. These interviews have two foci. First, combined with patient, guardian, and/or household data from the randomized trial, these results will be used to develop a more comprehensive understanding of why pediatric patients attend appointments. The second focus is on improving the reminder system and developing new health technology interventions that can increase patient attendance.
研究の種類
入学 (実際)
段階
- 適用できない
連絡先と場所
研究場所
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Santiago、チリ
- Hospital Luis Calvo Mackenna
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参加基準
適格基準
就学可能な年齢
健康ボランティアの受け入れ
受講資格のある性別
説明
Inclusion Criteria:
- Guardian with a phone number (land-line or mobile) who is able to receive and answer voice calls
- Guardian who is willing to take part in the study and complete the consent form
- Guardian who is sufficiently proficient in Spanish so as to complete the questionnaire
- Guardian's patient who has a referral appointment at Hospital Luis Calvo Mackenna who is 18 years of age or younger
Exclusion Criteria:
- Guardian or child who do not meet the inclusion criteria
- Anyone that lives in the same household as an enrolled study participant.
研究計画
研究はどのように設計されていますか？
デザインの詳細
- 主な目的：ヘルスサービス研究
- 割り当て：ランダム化
- 介入モデル：並列代入
- マスキング：独身
武器と介入
参加者グループ / アーム |
介入・治療 |
|---|---|
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介入なし：No Intervention
The intervention arm subjects will not receive the automated interactive voice reminder before their appointment.
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実験的：Intervention
The intervention arm subjects will receive the automated interactive voice reminder before their appointment.
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Health Call is an automated interactive voice reminder system that can contact guardians of patients ahead of their child's appointment, asks then confirms a security question about the patient, then, if the call recipient passes the security screen, provides a reminder about upcoming appointment.
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この研究は何を測定していますか？
主要な結果の測定
結果測定 |
メジャーの説明 |
時間枠 |
|---|---|---|
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Intervention impact
時間枠：9 months
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Evaluate whether a patient reminder system, Health Call, can decrease the overall failure to attend appointment rate as a percentage of overall appointments
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9 months
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Key attendance factors
時間枠：9 months
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Examine what demographic or health belief factors are significantly related to appointment attendance as measured by a psychometric questionnaire
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9 months
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Develop new interventions
時間枠：9 months
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Investigate staff and recipient opinions of patient attendance, the Health Call system, and ideas for future interventions to reduce failure to attend as measured through in-depth interviews
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9 months
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協力者と研究者
捜査官
- 主任研究者：William Weiss, DrPH, MA、Johns Hopkins Bloomberg School of Public Health
研究記録日
主要日程の研究
研究開始
一次修了 (実際)
研究の完了 (実際)
試験登録日
最初に提出
QC基準を満たした最初の提出物
最初の投稿 (見積もり)
学習記録の更新
投稿された最後の更新 (見積もり)
QC基準を満たした最後の更新が送信されました
最終確認日
詳しくは
本研究に関する用語
この情報は、Web サイト clinicaltrials.gov から変更なしで直接取得したものです。研究の詳細を変更、削除、または更新するリクエストがある場合は、register@clinicaltrials.gov。 までご連絡ください。 clinicaltrials.gov に変更が加えられるとすぐに、ウェブサイトでも自動的に更新されます。
Health Callの臨床試験
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Makerere Universityわからない
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Boston Children's HospitalUnited States Department of Defense; National Football League完了
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Johns Hopkins UniversityApple Inc.; iHealth完了
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University of Texas Southwestern Medical CenterVivify Health引きこもった
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Massachusetts General HospitalDenver Health and Hospital Authority; Prisma Health-Upstate完了