- ICH GCP
- US Clinical Trials Registry
- Clinical Trial NCT01263639
Improving Patient Satisfaction Improving Patient Satisfaction
Improving Patient Satisfaction in the Orthopaedic Trauma Population
Objectives: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon.
Design: Prospective quality improvement initiative using a randomized intervention.
Setting: Level 1 academic trauma center.
Patients/Participants: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group.
Intervention: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests.
Main Outcome Measures: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon.
Study Overview
Status
Conditions
Intervention / Treatment
Detailed Description
Study Type
Enrollment (Actual)
Phase
- Not Applicable
Contacts and Locations
Study Locations
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Tennessee
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Nashville, Tennessee, United States, 37212
- Vanderiblt University Medical Center
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Participation Criteria
Eligibility Criteria
Ages Eligible for Study
Accepts Healthy Volunteers
Genders Eligible for Study
Description
Inclusion Criteria:
- Age 18-100 year old patients
- English speaking
- Admitted to the orthopaedic trauma surgery service
- Isolated orthopaedic injury requiring orthopaedic surgery on the same admission
Exclusion Criteria:
- <18 years old
- traumatic brain injury
- Admission greater than 7 days
- patients with prior orthopaedic trauma injuries treated at Vanderbilt University Medical Center (VUMC)
- patients with prior patient patient-physician relationship with orthopaedic trauma attending
- visually impaired patients
- intubated/sedated patients
- intoxicated patients
Study Plan
How is the study designed?
Design Details
- Allocation: Randomized
- Interventional Model: Parallel Assignment
- Masking: Triple
Arms and Interventions
Participant Group / Arm |
Intervention / Treatment |
---|---|
Experimental: Intervention Group, biosketch card
The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient.
The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.
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The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not.
The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.
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Active Comparator: Control group, standard care
The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not.
The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.
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Standard of care
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What is the study measuring?
Primary Outcome Measures
Outcome Measure |
Measure Description |
Time Frame |
---|---|---|
Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating
Time Frame: within 2 weeks of discharge and before first clinic appointment
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Within 2 weeks of discharge from the hospital, but before the patient's first clinic visit, each group will be called by the Professional Resource Group as part of regular quality improvement by the Vanderbilt Medical Center Department of Strategic Development.
The patients will be asked a series of questions aimed at determining overall patient satisfaction based on interactions with the attending orthopaedic trauma surgeon.
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within 2 weeks of discharge and before first clinic appointment
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Collaborators and Investigators
Sponsor
Investigators
- Principal Investigator: Brent J Morris, MD, Vanderbilt University
Publications and helpful links
Study record dates
Study Major Dates
Study Start
Primary Completion (Actual)
Study Completion (Actual)
Study Registration Dates
First Submitted
First Submitted That Met QC Criteria
First Posted (Estimate)
Study Record Updates
Last Update Posted (Estimate)
Last Update Submitted That Met QC Criteria
Last Verified
More Information
Terms related to this study
Additional Relevant MeSH Terms
Other Study ID Numbers
- patient satisfaction
- clinical trial (Baxter)
Drug and device information, study documents
Studies a U.S. FDA-regulated drug product
Studies a U.S. FDA-regulated device product
product manufactured in and exported from the U.S.
This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.
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