Information and Communications Technology in Family Services

November 28, 2021 updated by: The University of Hong Kong

The Use of Information and Communications Technology in Family Service Agencies

In the past few decades, Information and Communications Technology (ICT) have rapidly developed as effective, and probably the most cost-effective, tools to connect most, if not all, aspects of family lives.

To promote family harmony, The Hong Kong Jockey Club Charities Trust has initiated the Jockey Club SMART Family-Link Project in collaboration with The University of Hong Kong (HKU) and NGOs. This project, making effective use of information and communications technology (ICT) and data analytics, is aimed at helping 26 NGO-operated Integrated Family Service Centres and Integrated Service Centres (Centres) enhance the quality and efficiency of their family service. The project is also aimed at building the capabilities of front-line workers so as to achieve the goal of enhancing family well-being.

This study aim to gain a deeper and more comprehensive understanding of the current level of ICT use by the providers of family services in Hong Kong, and their anticipated future direction regarding ICT use. In-depth and focus group interviews are conducted for the stakeholders (such as heads of service, programme directors, counsellors and service users) from the non-government organisations (NGOs) and the Social Welfare Department. The interviews help identify the concerns of social service and related workers and the needs of the participating NGOs in the development of the ICT system and the application in their services. The needs and concerns of the stakeholders in using ICTs in family services will be identified. It can facilitate the planning and designing of the system, the community programmes, and the training and sharing platform. The system will better fit the needs of the social service sector. In addition, the impact of JC SMART Family-Link Project on the stakeholder in family services will be evaluated through questionnaire survey and focus group interviews.

Study Overview

Status

Recruiting

Conditions

Intervention / Treatment

Detailed Description

Information and Communications Technologies (ICTs) as a global trend refers to a cluster of technologies that are used to share, distribute, gather, and communicate information. ICTs encompass hardware that is often Internet capable such as computers, smart phones, and tablets, as well as the software and applications, such as email, social media sites, and video conferencing that are used on these devices. In Hong Kong, as of March 2016, the number of mobile service subscribers was 16.72 million, representing one of highest penetration rates in the world at about 228.3 per cent; amongst these subscribers, 14.69 million were 3G/ 4G service customers. As of March 2016, a surge to 20,557 Terabytes (or an average of 1,358 Megabytes per 2.5G/3G/4G mobile user) was recorded for local mobile data usage, representing a growth of 1.18 times and 1.58 times over the same period in 2015 and 2014 respectively.

In light of the review on family services in Hong Kong in 2000, pilot projects on the Integrated Family Service Centre (IFSC) service mode, were conducted in 2002. The Review report "Building Effective Family Services: Review on the Implementation of the IFSC Service Mode" stated that the IFSC service mode is an appropriate service mode for public-funded family services in Hong Kong. However, the Review also identified factors hindering the delivery of IFSC services. These hindering factors are the namely poor accessibility of some IFSCs, heavy workload, and stigmatisation. With the use of ICT, these hindering factors can be overcome, thus improving the IFSC service mode. The Review also recommended that "IFSCs should explore service enhancement through appropriate use and sharing of information technology."

To gain a more comprehensive understanding of the current level of ICT use by providers of family services in Hong Kong, and their anticipated future direction regarding ICT use, focus group interviews are conducted with various stakeholders, including heads of service and programme directors at Hong Kong NGOs running IFSCs, and social service workers and service users of various IFSCs. Focus group interviews and survey questionnaires for service providers and service users are used to collect the information on the view and use of ICT in their daily practice.

The Hong Kong Jockey Club Charities Trust has initiated the Jockey Club SMART Family-Link Project in collaboration with The University of Hong Kong (HKU) and NGOs to promote the effective use of information and communications technology (ICT) and data analytics in family services. This project is aimed at helping 26 NGO-operated Integrated Family Service Centres and Integrated Service Centres (Centres) devise an innovative and evidence-based family service delivery model that leverages the effective use of ICT and data analytics and enhance the quality and efficiency of their family service.

This study aims to (i) understand the current practice of ICT use in family services and identify the needs and concerns of the stakeholders (heads of service, programme directors, counsellors, social service and related workers, and service users) on using ICTs in family services; and (ii) assess the impact of the Jockey Club SMART Family-Link Project.

Study Type

Observational

Enrollment (Anticipated)

400

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Contact

Study Locations

  • Hong Kong
      • Hong Kong, Hong Kong, 852
        • Recruiting
        • Social service sector
        • Contact:

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

18 years to 100 years (Adult, Older Adult)

Accepts Healthy Volunteers

No

Genders Eligible for Study

All

Sampling Method

Non-Probability Sample

Study Population

Social and service-related workers including heads of service, programme directors, counsellors and service users

Description

Inclusion Criteria:

  • Stakeholders from the social service sector.
  • Aged 18 years or older
  • Cantonese speaking

Exclusion Criteria:

- Subjects who fail to meet the inclusion criteria

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
The change in views of ICTs use in family services from baseline at 1 year
Time Frame: baseline and year 1
Outcome based questions will be used to assess the views of social and service-related workers on using ICTs in family services. Question scores for range from 0 to 10. The higher score indicates the better outcome performance
baseline and year 1
The change in behaviours of using ICTs in family services from baseline at 1 year
Time Frame: baseline and year 1
Outcome based questions will be used to assess the behaviours of social and service-related workers on using ICT in family services. Question scores range from 0 to 10. The higher score indicates the better outcome performance
baseline and year 1

Secondary Outcome Measures

Outcome Measure
Measure Description
Time Frame
The views of ICTs use in family services
Time Frame: year 2 and year 3
Outcome based questions will be used to assess the views of social and service-related workers on using ICTs in family services. Question scores for range from 0 to 10. The higher score indicates the better outcome performance
year 2 and year 3
The behaviours of using ICT in family services
Time Frame: year 2 and year 3
Outcome based questions will be used to assess the behaviours of social and service-related workers on using ICTs in family services. Question scores for range from 0 to 10. The higher score indicates the better outcome performance
year 2 and year 3
The knowledge of using ICT in family services
Time Frame: baseline, year 1, year 2 and year 3
Outcome based questions will be used to assess the knowledge of social and service-related workers on using ICT in family services. Question scores range from 0 to 10. The higher score indicates the better outcome performance
baseline, year 1, year 2 and year 3
The attitude of using ICT in family services
Time Frame: baseline, year 1, year 2 and year 3
Outcome based questions will be used to assess the attitude of social and service-related workers on using ICT in family services. Question scores range from 0 to 10. The higher score indicates the better outcome performance
baseline, year 1, year 2 and year 3
The perceived effects in related to using ICT in family services
Time Frame: baseline, year 1, year 2 and year 3
Outcome based questions will be used to assess the perceived effects on using ICT in family services. Question scores range from 0 to 10. The higher score indicates the better outcome performance
baseline, year 1, year 2 and year 3

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

The University of Hong Kong

Collaborators

The Hong Kong Jockey Club Charities Trust

Publications and helpful links

The person responsible for entering information about the study voluntarily provides these publications. These may be about anything related to the study.

General Publications

Helpful Links

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

January 1, 2018

Primary Completion (Anticipated)

December 31, 2023

Study Completion (Anticipated)

December 31, 2023

Study Registration Dates

First Submitted

July 16, 2018

First Submitted That Met QC Criteria

June 20, 2019

First Posted (Actual)

June 21, 2019

Study Record Updates

Last Update Posted (Actual)

November 30, 2021

Last Update Submitted That Met QC Criteria

November 28, 2021

Last Verified

November 1, 2021

More Information

Terms related to this study

Keywords

Other Study ID Numbers

  • UW18-073

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

NO

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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